Senior Product Operations Manager (Aman)

## About the Role
We are looking for an experienced and highly organized Senior Product Operations Manager to join our Product & Operations team. This role will be responsible for building scalable processes, improving operational efficiency, enabling data-driven decision-making, and ensuring smooth collaboration between Product, Engineering, Design, Sales, Marketing, Customer Success, Finance, and other business functions. The ideal candidate will have a strong understanding of product development processes and business operations, combined with excellent stakeholder-management and analytical skills. You will work closely with product managers and business leaders to establish operating rhythms, improve visibility into product initiatives, identify bottlenecks, and ensure that critical product programs are delivered efficiently. This is a highly cross-functional role that requires someone who is comfortable working in a fast-paced environment, managing multiple priorities, creating structure from ambiguity, and communicating effectively with stakeholders at different levels of the organization.
## Key Responsibilities

Product Operations

- Own and manage day-to-day product operations activities across multiple product teams.
- Establish standardized processes for product planning, prioritization, launch management, and reporting.
- Create and maintain product operating calendars, trackers, dashboards, and documentation.
- Coordinate product planning cycles and ensure timely completion of key milestones.
- Monitor product initiatives and proactively identify risks, dependencies, and bottlenecks.
- Support Product Managers in maintaining accurate product roadmaps and delivery plans.
- Ensure that product-related information is documented and easily accessible to relevant stakeholders.
- Develop processes to improve product team productivity and operational efficiency.
- Establish clear ownership and accountability across product initiatives.

Cross-Functional Collaboration

- Act as a central point of coordination between Product, Engineering, Design, Sales, Marketing, Customer Success, Finance, and Operations.
- Organize and facilitate cross-functional meetings, reviews, and planning sessions.
- Track action items and ensure timely follow-up with stakeholders.
- Identify dependencies between teams and ensure they are communicated effectively.
- Support leadership teams with regular updates on important product initiatives.
- Facilitate communication between technical and non-technical stakeholders.
- Help resolve operational blockers that may impact product delivery.
- Build strong relationships with stakeholders across the organization.

Product Launch Management

- Coordinate end-to-end operational activities for new product launches and major feature releases.
- Create launch plans, timelines, checklists, and ownership matrices.
- Work with Marketing and Sales teams to ensure launch readiness.
- Coordinate release communications and internal enablement activities.
- Ensure required documentation, training material, FAQs, and product information are available before launch.
- Track launch-related dependencies and risks.
- Conduct post-launch reviews and document key learnings.
- Monitor adoption and performance metrics after product launches.

Data & Analytics

- Develop and maintain dashboards to track product and operational performance.
- Analyze product usage, adoption, engagement, and operational metrics.
- Identify trends and provide actionable insights to product and business leaders.
- Prepare weekly, monthly, and quarterly product operations reports.
- Define and maintain key performance indicators for product teams.
- Work with data and analytics teams to improve data quality and reporting accuracy.
- Translate complex data into clear insights and recommendations.
- Identify opportunities for process improvement based on quantitative and qualitative data.

Process Improvement

- Review existing product processes and identify areas for improvement.
- Design and implement scalable workflows and operating procedures.
- Automate repetitive operational tasks wherever possible.
- Create SOPs, process documentation, templates, and playbooks.
- Establish mechanisms to collect feedback from internal stakeholders.
- Track process improvements and measure their impact.
- Continuously look for ways to reduce manual work and improve operational efficiency.

Product Documentation

- Maintain product documentation, process guides, launch checklists, and operational playbooks.
- Ensure documentation is accurate, current, and accessible to relevant teams.
- Establish documentation standards across product teams.
- Coordinate with Product Managers and subject-matter experts to capture important product information.
- Maintain a centralized repository for product operations documentation.

Stakeholder & Leadership Reporting

- Prepare regular reports and presentations for senior leadership.
- Provide visibility into product initiatives, timelines, risks, dependencies, and operational metrics.
- Highlight areas requiring leadership attention or intervention.
- Prepare executive-level dashboards and summaries.
- Support quarterly and annual business planning activities.
- Maintain accurate records of decisions, commitments, and action items.

Required Qualifications

- Bachelor's degree in Business Administration, Engineering, Operations, Management, or a related field.
- 5–8 years of relevant professional experience.
- Prior experience in Product Operations, Business Operations, Program Management, Product Management, or a similar role.
- Strong experience working with cross-functional teams.
- Excellent organizational and project-management skills.
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to manage multiple projects and priorities simultaneously.
- Strong attention to detail.
- Ability to work independently in a fast-paced environment.
- Strong stakeholder-management skills.

Preferred Qualifications

- MBA or equivalent postgraduate qualification.
- Experience working in a SaaS, technology, or high-growth organization.
- Experience supporting multiple product teams.
- Experience with product analytics and reporting tools.
- Knowledge of Agile and Scrum methodologies.
- Experience with product management platforms and project-management tools.
- Experience with process automation.
- Experience preparing executive dashboards and presentations.

## Technical & Tool Skills
Candidates should be comfortable working with modern business and product-management tools, including:
- Microsoft Excel / Google Sheets
- PowerPoint / Google Slides
- Jira
- Confluence
- Notion
- Slack / Microsoft Teams
- HubSpot or similar CRM platforms
- Product analytics platforms
- BI and dashboarding tools
- Project-management platforms
Advanced Excel/Google Sheets skills, including pivot tables, lookups, conditional logic, data analysis, and dashboard creation, will be an advantage.
## Key Skills

- Product Operations
- Program Management
- Project Management
- Stakeholder Management
- Business Operations
- Process Improvement
- Data Analysis
- Product Analytics
- Cross-functional Collaboration
- Strategic Planning
- Communication
- Problem Solving
- Documentation
- Reporting & Dashboards
- Operational Excellence

## Key Performance Indicators
Success in this role will be measured through:
- Timely execution of product operational activities.
- Improvement in product planning and execution processes.
- Reduction in operational bottlenecks and manual processes.
- Accuracy and timeliness of product reporting.
- Successful coordination of product launches.
- Stakeholder satisfaction with product operations support.
- Adoption of standardized product processes.
- Improvement in visibility into product initiatives and dependencies.
- Successful implementation of process-automation initiatives.
- Quality and completeness of product documentation.

What We Offer

- Competitive compensation based on experience and skills.
- Performance-based incentives.
- Flexible hybrid working environment.
- Opportunity to work with experienced product and technology teams.
- Exposure to multiple business functions and senior stakeholders.
- Learning and professional-development opportunities.
- Health and wellness benefits.
- Paid leave and company holidays.
- Employee engagement and recognition programs.
- Opportunities for career growth and increased responsibilities.

## Working Environment
You will work in a collaborative, fast-paced environment where priorities can evolve quickly. The role requires strong ownership, proactive communication, and the ability to work effectively with teams across different functions. We value people who take initiative, ask thoughtful questions, challenge inefficient processes, and are comfortable taking ownership of problems from identification through resolution.
## Equal Opportunity
We are committed to creating an inclusive workplace where employees are treated with respect and given equal opportunities to learn, contribute, and grow. Employment decisions are based on qualifications, skills, experience, and business requirements.
## Application Process
Interested candidates can submit their updated resume along with details of their current location, total experience, relevant experience, current compensation, expected compensation, and notice period.
- Shortlisted candidates may be required to participate in multiple rounds, including an initial screening discussion, functional interview, case-study or practical assessment, stakeholder-management discussion, and final leadership interview.