Skate Guard - Montclair State University Ice Arena

SKATE GUARD - Montclair State University Ice Arena

Sports Facilities Management, LLC

LOCATION: Little Falls, NJ

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: FULL-TIME (EXEMPT)

ABOUT THE COMPANY:

Montclair State University Ice Arena is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Little Fall, NJ You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Montclair State University Ice Arena is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Skate Guard will be responsible for ensuring the safety and enjoyment of all visitors at the ice rink and will play a crucial role in maintaining a fun and safe environment for guests of all ages and skill levels.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

- Actively monitor the ice and remind skaters to follow all safety guidelines and rink rules

- Address any unsafe behavior by skaters

- Assist skaters including beginners requiring guidance or individuals who have fallen and need assistance getting up

- Educate skaters about rink rules and encourage compliance to maintain a safe environment

- Assist skaters in the use of appropriate gear such as helmets and skates

- Respond to and notify management of any incidents, accidents, injuries, and altercations

- Provide basic first aid in case of minor injuries

- Alert management and assist with emergency situations as needed

- Assist with special events, including set-up, monitoring, and clean-up as required

- Provide courteous and friendly service to all guests and staff

- Be knowledgeable about the facility, prices, services, promotions, and events

- Know and enforce the facility's policies, procedures, and rules

- Assist in maintaining the cleanliness of the ice and surrounding areas

- Report any maintenance issues to the management team

- Assist other departments as necessary

- Complete special projects, daily assignments, and other duties as directed by management

THE IDEAL CANDIDATE HAS:

- 2-4 years of experience in the Sports/Recreation field

- Strong eye for detail and safety compliance

- Experience in coaching or mentoring athletes or children

- Proven success in being a quality team member

- Experience and success in customer service, leadership, and organization

- Action-oriented personality with a 'get it done' attitude and proficiency for efficiency

MINIMUM QUALIFICATIONS:

- First-Aid/CPR certification or ability to obtain certification upon hire required

- Can work with a wide variety of age groups

- Excellent communication skills, both verbal and written

- Ability to maintain focus in a high-volume, fast-paced environment

- Must have excellent guest service skills

- Must be detail-oriented and have outstanding organizational skills

- Ability to multi-task and prioritize

- Ability to remain calm and focused in difficult and stressful situations

- Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team Members

- Must work well with others

- Must take personal initiative for the betterment of the team and facility

- Previous experience as a Skate Guard or in a similar role is preferred

- Have sports experience or an interest to learn

- Must be able to work irregular shifts to include nights, weekends, holidays based on facility schedules

WORKING CONDITIONS AND PHYSICAL DEMANDS:

- Must be able to lift 40 pounds waist high

- May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop, or bend into awkward positions while performing job functions

- Facility has intermittent noise

- Must be able to skate for extended periods

- Must be able to walk intermittently

- Must be able to work in cold environments for prolonged periods