Scrum Master / Enterprise Agile Coach – SAFe, LeSS & Agile Transformation

Job Summary

Synechron is seeking a Scrum Master / Enterprise Agile Coach to lead enterprise-wide Agile transformations, mentor multiple Scrum teams and Agile practitioners, and support a high-performance, self-organizing culture.

The role is responsible for driving organizational agility, scaling Agile practices across cross-functional organizations, removing systemic blockers, and aligning software delivery with strategic business value. The successful candidate will guide executive leadership, middle management, delivery teams, Product Owners, Scrum Masters, and Agile practitioners through cultural and delivery improvements.

This role contributes to business objectives by improving delivery transparency, flow efficiency, team effectiveness, collaboration, continuous improvement, and the alignment between software delivery outcomes and business priorities.

Software Requirements

Required Software Skills

- Experience using enterprise Agile tooling, including Jira or comparable platforms, to manage backlogs, sprint information, program-level progress, dependencies, risks, and delivery metrics.
- Ability to use Agile tools to support transparency, reporting, workflow visualization, planning, and progress tracking.
- Working knowledge of tools and practices that support Agile metrics, including velocity, flow efficiency, cycle time, throughput, work-in-progress, predictability, and delivery outcomes.
- Familiarity with tools and workflows supporting CI/CD, automated testing, DevOps collaboration, and software delivery visibility.
- Experience working with software development lifecycle tools and platforms across multiple teams or delivery units.
- Ability to work with the versions and configurations of Agile, collaboration, reporting, DevOps, and delivery tools used by the assigned Synechron environment.

Preferred Software Skills

- Experience with enterprise Agile planning, portfolio management, dependency management, and roadmap tools.
- Familiarity with dashboards and reporting tools used to communicate enterprise-level delivery progress and Agile maturity.
- Experience with collaboration, documentation, knowledge-management, and community-of-practice tools.
- Exposure to tools supporting value-stream mapping, outcome tracking, team health assessments, and continuous improvement.
- Familiarity with automated metrics collection and delivery-performance reporting.

Equivalent tools and platforms may be considered where they provide comparable capabilities.

Overall Responsibilities

- Guide executive leadership, middle management, delivery teams, and Agile practitioners on Agile mindset, values, principles, and cultural evolution.
- Drive multi-team and cross-department scaling using frameworks such as SAFe and Scrum-at-Scale .
- Support the application of LeSS and other appropriate scaling practices where relevant to organizational needs.
- Conduct Agile maturity assessments to identify capability gaps, delivery constraints, organizational impediments, and improvement opportunities.
- Define and monitor meaningful Agile metrics, including velocity, flow efficiency, predictability, cycle time, throughput, and outcome-based measures.
- Develop and implement continuous improvement roadmaps based on assessment findings, delivery data, stakeholder feedback, and business priorities.
- Build and lead an active community of practice for Scrum Masters, Agile Coaches, Product Owners, delivery leaders, and other Agile practitioners.
- Mentor multiple Scrum teams and fellow coaches to improve facilitation, servant leadership, team self-management, and delivery effectiveness.
- Facilitate complex Agile ceremonies, including Sprint Planning, Daily Standups, Reviews, Retrospectives, release planning, cross-team planning, and other high-impact sessions when required.
- Coach teams toward complete self-management, effective decision-making, clear accountability, healthy collaboration, and sustainable delivery practices.
- Act as a buffer against external distractions while helping teams maintain focus, flow, quality, and a sustainable pace.
- Resolve high-stakes cross-team conflicts and build consensus without relying on direct authority.
- Partner with Product Owners to optimize backlog refinement, release planning, prioritization, product goals, and outcome-focused delivery.
- Champion modern engineering and DevOps practices, including CI/CD, automated testing, continuous integration, continuous delivery, and incremental value delivery.
- Use Jira or comparable enterprise tooling to improve transparency and track team, program, and enterprise-level progress.
- Identify systemic blockers and coordinate their resolution across organizational, process, technology, dependency, and governance boundaries.
- Align Agile delivery practices with strategic business value, customer outcomes, quality expectations, and organizational goals.
- Promote sustainable delivery by supporting manageable workloads, efficient collaboration, reduced rework, continuous learning, and responsible use of delivery resources.
- Evaluate performance through measurable outcomes such as improved flow, reduced impediments, increased delivery predictability, stronger team ownership, improved collaboration, and progress against transformation objectives.

Technical Skills (By Category)

Programming Languages

Essential

- Ability to understand software development discussions, technical dependencies, delivery risks, engineering practices, and SDLC activities.
- Ability to communicate effectively with development, testing, architecture, DevOps, infrastructure, and product teams.

Preferred

- Familiarity with one or more programming languages used by software delivery teams.
- Practical understanding of how code development, testing, integration, deployment, and release activities affect Agile planning and delivery.
- Exposure to technical practices that support automated testing, CI/CD, and engineering quality.

Databases/Data Management

Essential

- Ability to interpret Agile delivery data, team metrics, program information, dependencies, risks, impediments, and outcome measures.
- Understanding of data quality, consistency, transparency, and appropriate use of metrics in delivery decisions.
- Ability to distinguish between activity metrics and outcome-based measures.

Preferred

- Experience analyzing delivery data from Agile tools, dashboards, reporting systems, or enterprise planning platforms.
- Familiarity with data-driven Agile maturity assessments and trend analysis.
- Experience using metrics to identify bottlenecks, workflow constraints, delivery risks, and improvement opportunities.

Cloud Technologies

Essential

- Understanding of how cloud-based applications, distributed teams, platform dependencies, environments, and deployment models affect software delivery.
- Ability to facilitate collaboration between Agile teams and cloud, infrastructure, security, and operations teams.

Preferred

- Experience supporting Agile delivery for cloud-native, distributed, or platform-based products.
- Familiarity with cloud delivery practices, release coordination, DevOps, automation, and operational readiness.
- Understanding of how cloud scalability, reliability, security, and cost considerations may influence product and delivery planning.

Frameworks and Libraries

Essential

- Strong practical knowledge of Scrum and Agile principles.
- Experience applying scaling frameworks such as SAFe , LeSS , or Scrum-at-Scale .
- Ability to select and adapt Agile practices based on team structure, product complexity, organizational maturity, and business outcomes.
- Understanding of servant leadership, team coaching, facilitation, backlog flow, product goals, release planning, and continuous improvement.

Preferred

- Experience applying Kanban, Lean, flow-based delivery, value-stream mapping, or systems-thinking practices.
- Familiarity with organizational change, team topology, product operating models, or enterprise transformation approaches.
- Experience tailoring Agile frameworks to complex, multi-team, multi-geography environments.

Development Tools and Methodologies

Essential

- Experience with Jira or comparable enterprise Agile tooling.
- Strong understanding of the software development lifecycle.
- Experience facilitating Sprint Planning, Daily Standups, Reviews, Retrospectives, backlog refinement, release planning, and cross-team planning.
- Experience using Agile metrics such as velocity, flow efficiency, cycle time, throughput, predictability, and work-in-progress.
- Understanding of CI/CD, automated testing, DevOps collaboration, incremental delivery, and modern engineering practices.
- Experience conducting Agile maturity assessments and implementing continuous improvement roadmaps.
- Experience coaching teams, Product Owners, Scrum Masters, delivery leaders, and organizational stakeholders.

Preferred

- Experience with enterprise portfolio planning, program increment planning, dependency management, value-stream management, or transformation governance.
- Familiarity with delivery dashboards, outcome tracking, team health assessments, and organizational change tools.
- Experience building communities of practice and mentoring Agile Coaches or Scrum Masters.
- Exposure to Lean, Kanban, DevOps transformation, product management, and outcome-based planning.

Security Protocols

Essential

- Awareness of security, privacy, compliance, and risk considerations within software delivery and Agile planning.
- Ability to ensure security, quality, compliance, and operational requirements are considered during backlog refinement, planning, delivery, and release activities.
- Understanding of the need to protect delivery data, stakeholder information, access permissions, and enterprise reporting.

Preferred

- Experience integrating security practices into Agile and DevOps workflows.
- Familiarity with secure development, automated security testing, risk-based prioritization, audit readiness, and compliance controls.
- Experience coaching teams to include security, privacy, resilience, and operational requirements in delivery planning.

Experience Requirements

- 10+ years of total professional experience in software development, project management, technical delivery, SDLC, Agile delivery, or related areas.
- 5+ years of specialized experience as an Agile Coach, Senior Scrum Master, or equivalent role in complex, cross-functional, multi-team, or multi-geography environments.
- Proven experience leading enterprise Agile transformations and supporting cultural shifts.
- Experience mentoring multiple Scrum teams and fellow Scrum Masters or Agile Coaches.
- Experience driving organizational agility, scaling Agile practices, removing systemic blockers, and aligning delivery with strategic business value.
- Experience with SAFe, LeSS, Scrum-at-Scale, or comparable scaling frameworks.
- Experience conducting Agile maturity assessments, defining delivery metrics, and implementing continuous improvement roadmaps.
- Experience partnering with Product Owners to improve backlog refinement, release planning, product goals, prioritization, and outcome-focused delivery.
- Experience supporting modern engineering and DevOps practices, including CI/CD and automated testing.
- Industry experience in technology, software development, enterprise delivery, financial services, or other complex delivery environments is preferred.
- Candidates may also qualify through equivalent combinations of Scrum Mastery, Agile coaching, program delivery, transformation leadership, product delivery, technical project management, or organizational change experience that demonstrate the required capabilities and outcomes.

Day-to-Day Activities

- Facilitate Agile ceremonies, transformation discussions, maturity assessments, coaching sessions, planning events, retrospectives, and cross-team alignment activities.
- Collaborate with executive leaders, middle management, Product Owners, Scrum Masters, Agile Coaches, developers, and delivery teams to address priorities, dependencies, impediments, and improvement opportunities.
- Review Agile metrics, maintain transformation roadmaps, support community-of-practice activities, mentor practitioners, and track progress using Jira or comparable enterprise tools.
- Make facilitation and coaching decisions within the agreed transformation scope, resolve conflicts without direct authority, protect team focus, and escalate systemic risks requiring organizational action.

Qualifications

- Bachelor’s or Master’s degree in Computer Science, Information Technology, Business, Engineering, Project Management, or a related field; equivalent relevant professional experience may be considered.
- At least 10 years of total professional experience, including 5 or more years in advanced Agile coaching, Scrum Mastery, or scaling Agile frameworks across complex organizations.
- Advanced Scrum or Agile certification is preferred, such as Certified Scrum Professional–ScrumMaster, SAFe Practice Consultant, or ICAgile Certified Professional–Agile Coaching.
- Relevant training in Agile coaching, Scrum, SAFe, LeSS, Scrum-at-Scale, facilitation, conflict resolution, organizational change, metrics, DevOps, or product delivery is preferred.
- Commitment to continuous professional development through Agile communities of practice, coaching education, knowledge sharing, certification maintenance, and awareness of evolving delivery practices.

Professional Competencies

- Apply critical thinking, systems thinking, root-cause analysis, and evidence-based reasoning to identify systemic blockers and improve organizational delivery outcomes.
- Lead through influence rather than formal authority, mentor Scrum Masters and Agile practitioners, and support teams in developing self-management and shared accountability.
- Communicate clearly with executives, managers, Product Owners, delivery teams, technical specialists, and other stakeholders while facilitating alignment and constructive conflict resolution.
- Adapt coaching approaches, Agile practices, scaling methods, and improvement plans to different team structures, organizational contexts, cultures, delivery needs, and levels of maturity.
- Promote innovation through experimentation, modern engineering practices, outcome-focused planning, continuous improvement, and evidence-based Agile adoption.
- Manage competing transformation priorities, coaching commitments, team needs, stakeholder expectations, metrics, dependencies, and delivery timelines with appropriate organization and focus.

S​ YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law .

Candidate Application Notice