Client Solutions Manager, Technology

The Client Solutions Manager partners with our most strategic clients to make sure they are successful with Meta. This is an opportunity to build and manage key relationships, serve as a consultative product expert and a trusted adviser in marketing, leading strategy, media planning, creative, tech integration, and measurement for our top clients across various verticals mainly Fashion/Dept stores. The Client Solutions Manager is a strategic solution-driver with a focus on developing ROI-positive marketing strategies, driving growth by constantly improving performance for advertisers and implementing measurement & attribution solutions. This role is responsible for optimizing complex opportunities and using data and analytics to build consultative and technical solutions for our customers, providing business insights, driving revenue, advertiser education, and satisfaction through a consultative, data-driven approach. Success in this position requires consultative sales and analytical skills, a focus on client service, commercial acumen, the ability to adapt to evolving priorities and deliver results in a collaborative environment, as well as experience delivering results in a fast-paced, collaborative, and data-driven environment delivering against defined project timelines and priorities.

Responsibilities

Direct accountability for a quota-carrying book of business across a portfolio of large enterprise clients; delivering against significant revenue targets spanning both core advertising solutions and enterprise sales
Identify, create, and implement marketing solutions grounded on achieving measurable business results for our clients
Develop vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisers
Work with businesses to understand their objectives and develop the Meta strategy in partnership with the Client Partner and cross-functional teams, which will constitute building on insights, crafting marketing strategies and media plans, creative guidance and measurement recommendations
Serve as the escalation point for client-related issues, ensuring prompt and effective resolution
Work and collaborate with a group of internal cross-functional teams, managing complex work streams to optimize marketing objectives for clients. Manage analytics and dashboards to advise clients
Manage strategic marketing conversations with clients, agencies, and partners (media, creative, measurement partners, MarTech, etc.)
Manage internal account operations (revenue delivery, media recommendations, troubleshooting issues, optimization opportunities)
Manage planning, execution, ongoing reporting and optimization of campaigns

Qualifications

8+ years of experience in ad sales, marketing, media, and/or consulting
Track record of delivering measurable results in client-facing roles, driving new solution adoption, and influencing media investment decisions through consultative selling
Demonstrated experience with digital media platforms, advertising metrics, and industry trends (Performance marketing experience, data and technology solutions, ad-tech, partnerships)
Experience working with numbers, analyzing large datasets and delivering actionable insights
Experience working effectively in a team, with cross-functional teams and with multiple layers within the organization (internally and externally)
Experience clearly communicating the progress of strategic initiatives to internal and external stakeholders, including the capacity to synthesize feedback and adjust plans accordingly
Proven track record in storytelling through data visualisation, developing insight-based hypotheses and driving learning plans to build compelling business cases and influence key decisions
Experience collaborating, communicating, and influencing internal and external stakeholders, including cross-functional teams including engineering, product, marketing science and creative teams
Experience with Meta's full suite of advertising solutions
Experience working cross-functionally with Product teams to improve product features and functionalities
Experience working with consumer retail businesses and fashion retail brands Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Hands on experience with Meta's advertising products, including campaign objectives, creative formats, audience solutions, and conversion optimization tools
Expertise in data analysis tools (e.g., SQL, Tableau, or similar) to independently pull and interpret advertising performance data
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)