Associate Director - DAAI

Job Title: Associate Director - DAAI

- The Senior Digital Product Manager will lead HSBC’s global mobile wallet proposition across International Wealth and Personal Banking (IWPB) markets.
- The role will manage relationships with key mobile wallet providers, including Apple and Google, and oversee the mobile wallet roadmap, feature backlog, delivery and performance across credit and debit cards.
- The role will also support the Mastercard Rewards System (MRS), including rewards deployments, backlog management and improvements to the platform. The role will work closely with teams across Product, Technology, Transformation, Risk, Compliance, Legal, Procurement, Fraud and local markets.

In this role, you will:

- Own and manage the global mobile wallet product roadmap. Lead the delivery of new mobile wallet launches, features and market expansions. Manage and prioritise the mobile wallet product and compliance backlogs.
- Work with Technology, Transformation and local markets to deliver product changes. Manage relationships with Apple, Google, Mastercard, Visa and other relevant partners.
- Oversee mobile wallet performance, KPIs, risks and customer outcomes. Coordinate legal, procurement, cybersecurity, third-party management and risk activities. Support MRS rewards deployments, backlog prioritisation and platform improvements.
- Work with relevant teams to deliver MRS releases and resolve platform issues. Provide advice and support to other HSBC businesses, including the UK, Hong Kong and Corporate Banking.
- Monitor developments in mobile payments, digital wallets and rewards, and assess their impact on HSBC. Ensure products and changes meet relevant regulatory, compliance and control requirements.

To be successful you will:

- Experience in digital product management, payments, cards, mobile wallets, rewards or loyalty. Strong knowledge of credit cards, debit cards, payment infrastructure and digital wallet capabilities. Experience managing product roadmaps, backlogs, releases and change programmes.
- Experience working with global partners, technology providers and card schemes. Experience working across multiple countries and with teams in a complex, regulated organisation. Experience managing rewards or loyalty platforms would be highly desirable.
- An understanding of rewards processes such as points accrual, redemption, eligibility, expiry and fulfilment would be an advantage. Experience working with Risk, Compliance, Fraud, Legal, Procurement and Technology teams. Strong commercial, analytical and problem-solving skills.
- Experience using data and customer insight to improve products and measure performance. Agile product management experience, including prioritisation, user stories, acceptance criteria and release planning. A relevant degree or equivalent experience in banking, finance, economics, technology or a related discipline.
- Excellent stakeholder management and relationship-building skills.  The ability to influence and gain support across global and local teams. Clear communication and strong listening skills. A customer-focused approach to product development.
- The ability to manage competing priorities and make sound decisions.  Strong organisation and attention to detail. The ability to work independently in a complex, matrix-driven environment. Commercial awareness and financial literacy. Energy, enthusiasm and a proactive approach to delivery. Cultural awareness and the ability to work effectively with colleagues and partners from different backgrounds.
- Experience managing the Mastercard Rewards System or a similar rewards platform. Experience working with Mastercard, Visa, Apple, Google or other payments providers. Experience delivering mobile wallet, card, payments or rewards propositions across multiple markets. Experience working in an agile product environment.

You’ll achieve more at HSBC

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HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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