About this role
POSITION
We are recruiting for a part-time (12h) Sales associate for our outlet store in Cheshire oaks. This a fantastic opportunity to join a strong and successful business with ambitious yet realistic growth plans. This position is responsible for achieving the sales and profit targets and reporting the results of your work to your Store Manager. You will work continuously on improving the service quality in the store and ensure that a store ambiance is achieved in line with the corporate identity.
Key accountabilities
- Customer satisfaction
- This involves providing an outstanding service that will create a positive experience for the customer and generate loyalty with a happy working environment.
- Consistently show a genuine desire to help customers
- Establishes and promotes customer loyalty using company tools such as mailing list cards and customer books
- Provides extra information and will go the extra mile to satisfy the customer
- When a product is not available, always offers alternatives
- Deals with complaints in a professional manner by passing them onto their manager
- Product knowledge
- This involves an outstanding knowledge of the product reflecting on the quality of the service provided.
- Excellent knowledge of the trends and fabrics (composition, terminology, garment care, styles, etc.)
- Maximizes the potential of the product to create sales
- Drive sales
- This involves a good knowledge of the business that will provide growth in sales.
- Give feedback to Store Manager about what is selling
- Build a regular clients base
- Is aware of the best and slow sellers to improve general sales
- Maintains safety, security, and integrity
- This involves that all procedures are being followed and that safety is being kept.
- Ensure that aisles are safe
- Make sure the stockroom is safe
- Take action if other associates are acting in an unsafe manner
- Follow all procedure for loss prevention
- Take action to reduce shrink
- Treat all associates and customers with respect
PROFILE
- Minimum of 2 years of progressively Retail experience in a luxury/contemporary brand
- Extensive experience and ability to lead the delivery of a high level of customer service in a Brand Retailer
- Communicate honestly, openly, and constructively
- Contribute to an inclusive culture of diverse styles and talents working toward a clear purpose
- Demonstrate flexibility and innovation in recognizing and reacting to the changing business environment
- You love working with international clients
- Proficient level in English
- Weekend and evening availability is a must
JOIN #TEAMKARL
The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL. If you are interested in joining #TEAMKARL, we invite you to submit your application today.
At #TEAMKARL, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us.
IMPORTANT NOTICE REGARDING JOB POSTINGS
Please be advised that all legitimate job opportunities at KARL LAGERFELD are published exclusively on our official careers page and on selected partner platforms that redirect directly to our career site.
We strongly recommend applicants to only apply through our verified channels and remain vigilant against unofficial job offers.
KARL LAGERFELD will never request any form of payment during the recruitment process.
If you come across suspicious job postings or receive unexpected communication about a position, please contact us immediately at [email protected]