Customer Account Manager

Job Title: Customer Account Representative Job Description
The Customer Account Representative maintains strong relationships with customers by ensuring their needs and expectations are consistently met. In this role, you support customers with their orders, resolve issues, and partner closely with the outside sales team to effectively manage accounts. You will work on impactful projects, collaborating with cross-functional teams across the organization to drive success for both the company and its customers.
Responsibilities
- Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments.
- Provide accurate information and recommendations to customers and Territory Sales Managers on products and product parameters.
- Anticipate customer needs, identify potential issues, and develop solutions that improve service levels and overall customer satisfaction.
- Troubleshoot and resolve customer service issues, ensuring clear communication and follow-through on resolutions.
- Oversee the processing of customer orders from entry through delivery, managing changes and adjustments to ensure accurate and timely fulfillment.
- Partner with the sales team to identify opportunities for process improvements and enhanced customer experience throughout the order and account management lifecycle.
- Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that performance targets are met.
- Address customer concerns promptly and escalate issues to the appropriate stakeholders when necessary.
- Log customer interactions, complaints, and resolutions accurately and consistently in the CRM system.
- Collaborate with Customer Account Managers and supervisors to share insights, align on account strategies, and support business growth.
Essential Skills
- Proven customer service experience in a professional environment.
- Experience adhering to service and delivery deadlines while maintaining high-quality standards.
- Experience managing competing priorities in a fast-paced environment.
- Experience working with both CRM and ERP systems.
- Strong written and verbal communication skills.
- Demonstrated problem-solving skills and the ability to multi-task effectively.
- Strong time management skills with the ability to work to deadlines.
- High attention to detail and accuracy in order entry and documentation.
- Customer service orientation with a focus on building and maintaining strong relationships.
- Proficiency with Microsoft Office applications.
- Experience in order entry, order processing, and inside or sales support.
- Account management experience or exposure to supporting account managers.
Additional Skills & Qualifications
- Bachelors degree is preferred.
- Experience working with Salesforce CRM.
- Experience working with INFOR M3 or similar ERP systems.
- Advanced analytical skills, including the ability to prepare and analyze databases and spreadsheets to support business decisions and provide recommendations to leadership.
- Ability to communicate effectively with cross-functional teams, including sales and operations.
- Strong problem-solving examples demonstrating initiative and ownership.
- Comfort working in a large, growing organization with opportunities for internal advancement.
Work Environment
This role is based in a large corporate office located in Auburn Hills, MI. You will work in an office cubicle environment equipped with dual monitors to support efficient order processing and customer management. The position involves close collaboration with Customer Account Managers and their supervisors in a professional, team-oriented setting. The culture emphasizes internal growth, cross-functional collaboration, and opportunities to advance within a growing organization.
Job Type & Location
This is a Contract to Hire position based out of Auburn Hills, MI.
Pay and Benefits
The pay range for this position is $26.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Auburn Hills, MI.
Application Deadline
This position is anticipated to close on Oct 28, 2026.
Workplace Type
This is a fully onsite position in Auburn Hills,MI.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.