GCP Cloud DevOps Support Engineer – Technical Lead

Job Description – GCP Cloud DevOps Support Engineer – Technical Lead
We are looking for a skilled GCP Cloud DevOps Support Engineer to join as a Technical Lead to manage, support, automate, and maintain cloud infrastructure and application platforms on Google Cloud Platform (GCP). The candidate should have experience in GCP services, Terraform, CI/CD, monitoring, cloud security, and production support, with a strong focus on incident management, operational stability, and service delivery.
Required Skills and Experience:

- Experience should have 8 Years to 12 years of Cloud DevOps Support.
- Hands-on experience in GCP cloud administration and production support.
- Good knowledge of Terraform, CI/CD pipelines, cloud networking, IAM, and monitoring tools.
- Experience in incident management, ITIL processes, SLA adherence, and production troubleshooting.
- Knowledge of vulnerability remediation, security patching, and cloud security best practices.
- Strong troubleshooting, communication, documentation, and problem-solving skills.
- Willingness to work in rotational shifts and participate in 24x7 support operations.

Roles and Responsibilities:

- Manage, monitor, and support scalable, secure, and highly available cloud infrastructure on GCP.
- Support GCP services, including Compute Engine, GKE, Cloud Run, Cloud SQL, Cloud Storage, and related platforms.
- Provision and manage infrastructure using Terraform and maintain reusable modules.
- Support CI/CD pipelines using GitHub, GitLab, Cloud Build, and related DevOps tools.
- Troubleshoot application deployments, infrastructure issues, connectivity problems, and performance-related incidents.
- Manage cloud networking components, including VPCs, Load Balancers, Cloud DNS, Firewall Rules, Cloud NAT, and VPN connectivity.
- Implement and manage IAM roles, service accounts, secrets, and cloud security best practices.
- Configure and support monitoring, logging, alerting, and observability using Google Cloud Monitoring, Cloud Logging, Grafana, and Prometheus.
- Handle production incidents, service requests, and escalations while ensuring adherence to defined SLAs.
- Follow ITIL processes, including Incident Management, Problem Management, Change Management, and Request Fulfilment.
- Perform root cause analysis (RCA) and implement preventive measures for recurring incidents.
- Support vulnerability management, security patching, remediation of cloud misconfigurations, and compliance requirements.
- Manage operational activities such as Cloud SQL monitoring, backup validation, scheduled start/stop operations, and routine maintenance.
- Participate in 24x7 rotational shifts, including day, evening, and night shifts, as well as weekend and holiday support when required.
- Perform shift handovers, maintain support documentation, update incident tickets, and follow escalation procedures.
- Automate routine operational tasks and identify opportunities for cloud cost optimization and service improvement.
- Collaborate with development, QA, security, networking, and database teams to ensure smooth operations and service delivery.
- Maintain technical documentation, operational runbooks, and troubleshooting procedures.

Key Skills: GCP, GKE (Google Kubernetes Engine), Compute Engine (GCE), Cloud Run, Cloud SQL, Cloud Storage, Pub/Sub, VPC Networking, Load Balancers, Cloud DNS, IAM, Secret Manager, Cloud Monitoring & Logging, DevOps & Automation, Terraform, GitHub Actions, GitLab CI/CD, Cloud Build, Docker, Kubernetes, Helm, Python, Shell Scripting, Google Cloud Monitoring/Cloud Logging/Grafana/Prometheus/Incident Management.