About this role
Part-Time Customer Service Representative
Location: Reliant Park | 3 miles South of Houston, TX
Employment Type: Part-Time | Entry-Level
Work Style: On-Site | Flexible, Event-Based Schedule
Join the Team Powering the Nations Biggest Events
At Smart City Networks, we do more than provide internet and telecommunications services—we help bring some of the nations biggest events to life. For more than 40 years, weve kept conventions, sporting events, and live experiences connected across the country. Join an established industry leader where technology meets the excitement of live events.
About the Role
Want to be part of the action at Reliant Park? As a Part-Time Customer Service Representative, youll support exhibitors and customers during some of Houstons most exciting events, including Texans games, the Houston Livestock Show and Rodeo, concerts, and conventions.
Youll gain hands-on experience in customer service, sales, technology, and event operations—all while working in a fast-paced, unique environment. No event-industry experience? No problem. Well provide the training you need to succeed.
What Youll Do
- Welcome exhibitors and customers at the service desk, over the phone, and by email.
- Process internet and telecommunications service orders, quotes, and payments.
- Answer service and billing questions and recommend additional services when they fit customer needs.
- Maintain accurate customer records and order information in our internal systems.
- Partner with operations and technical teams to coordinate timely, accurate service delivery.
- Support customer service needs during the Houston Livestock Show and Rodeo, Texans games, concerts, conventions, and other special events.
What You Bring
- High school diploma or GED; customer service experience is a plus, but not required.
- A friendly, professional approach and strong verbal and written communication skills.
- Basic computer skills and an interest in learning new technology; Microsoft Office familiarity is a plus.
- Dependability, attention to detail, and the ability to manage priorities in a busy environment.
- A collaborative attitude, initiative, and comfort working independently when needed.
- Availability for an event-driven schedule, including some evenings, weekends, and holidays.
Perks & Benefits
Enjoy these perks while gaining valuable experience in the live-events industry:
- Free onsite employee parking — enjoy convenient parking at no cost.
- Complimentary hot buffet-style meals, Monday through Friday, 11:00 a.m.–2:00 p.m.
- Complimentary snacks available daily — a little something extra to keep you fueled throughout your shift.
- Behind-the-scenes experience supporting Texans games, the Houston Livestock Show and Rodeo, concerts, and major events (while on duty).
- Hands-on training in customer service, sales, technology, and event operations — no prior experience required.
- Flexible, event-based part-time scheduling, including opportunities to work a variety of events.
- Opportunities to build professional skills and pursue future career growth within Smart City Networks.
- 401(k) Retirement Plan – Start building your financial future with retirement savings benefits.
- Paid Time Off – Eligible part-time employees can enjoy paid time off to recharge and take care of life's priorities.
A Few More Things to Know
- You must be authorized to work in the United States; visa sponsorship is not available.
- Employment is contingent upon a successful background check and pre-hire drug screening.
Why Smart City?
Grow With Us
Were looking for a dependable team member who takes initiative, enjoys helping customers, and is interested in developing professionally. This role offers valuable experience and the opportunity to explore future growth within Smart City Networks; no change in employment status is guaranteed.
Were proud to be an Equal Opportunity Employer. If you need an accommodation during the application process, contact us at 702-943-6000.
Ready to help keep Houstons biggest events connected? Apply today! #ZR1