HR TLC Clinical Team Member Listening Program Manager

Job Summary and Responsibilities

As our Program Manager, Clinical Listening, you will serve as a strategic architect for workforce engagement, spearheading the design and execution of feedback initiatives for physicians, advanced practice providers (APPs), and nursing staff. You will operate at the intersection of organizational culture and data analytics, ensuring that clinical voices are heard and transformed into actionable strategies that improve the clinician experience across the CommonSpirit Health enterprise.

Every day you will collaborate with cross-functional partners—including Talent, HR, and clinical leadership—to manage the end-to-end lifecycle of survey administration and pulse assessments. You will bridge the gap between complex data and practical application, utilizing your expertise in organizational methodology to translate survey findings into meaningful insights that drive leadership effectiveness and measurable improvements in workforce retention and engagement.

To be successful in this role, you will act as a trusted consultant to executive stakeholders, providing evidence-based guidance on engagement best practices. You will leverage your proficiency in workforce analytics and project management to oversee vendor partnerships, navigate sensitive data, and champion a culture of accountability where feedback effectively influences organizational priorities, operational decisions, and long-term people initiatives.

- Design and validate high-impact, research-based surveys tailored to organizational culture and clinical engagement drivers.

- Oversee comprehensive survey administration, from managing vendor logistics to optimizing participation rates through targeted communication strategies.

- Perform deep-dive data analysis, utilizing visualizations and trending to identify actionable themes across diverse demographic populations.

- Partner with HR and operational leaders to integrate engagement insights into concrete, scalable action plans.

- Benchmark internal performance against industry standards to identify opportunities for continuous organizational improvement.

- Consult with executive leadership to communicate complex data narratives that inform enterprise-wide decision-making and human capital strategy.

Job Requirements

Required

- Bachelor’s Degree in Industrial / Organizational Psychology, Statistics, Business / Data Analytics, or other related field preferred

- A combination of education and/or additional job related experience may be substituted in lieu of the degree

- 5 years of professional experience in a related field such as workforce / business analytics, management consulting, organizational research, or strategic HR business partnership

Where You’ll Work

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.