Vice President, Go-to-Market

Amex Digital Labs is responsible for catalyzing digital innovation by originating, incubating, and managing emerging products and platforms that can be essential to our customers' digital lives. We emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, leveraging our membership assets to build digital experiences, and defining new products and services based on emerging technologies and trends.

The Go-to-Market VP will lead the function responsible for launching Digital Labs' portfolio within the context of complex internal processes across key emerging digital products. The successful candidate will play a critical role in translating new technologies into actionable business decisions, accelerating launches, and driving cross-functional alignment across American Express.

The role will serve as a central leader for high-priority initiatives spanning Agentic Commerce, GenAI, digital wallets, blockchain, and other payment technologies. This leader will partner closely with senior executives, product teams, and enterprise stakeholders such as Legal, Compliance, Privacy and InfoSec to evaluate new opportunities, navigate complex risk requirements, and bring innovative products and experiences to market.

This VP will also oversee Digital Labs' governance and control environment, ensuring appropriate risk governance oversight while enabling agility, innovation, and speed to market.

- Exceptional interpersonal, communication, and negotiation skills with the ability to influence partners across a wide variety of functions
- Exceptional agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility
- Ability to drive results against timelines, prioritize, and execute flawlessly
- Exceptional strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions
- Exceptional program management skills to lead end-to-end partnerships across several key verticals simultaneously – product development, engineering & technology, marketing, operational excellence, servicing, legal, compliance, information security, etc.
- Self-starter that can excel in a dynamic environment by driving decision-making, working well under pressure, and adapting to frequent change
- Excellent relationship-building with partners and across internal stakeholders
- Proven track record in crafting and storytelling
- Possess intellectual curiosity about the evolving digital, mobile, and alternatives payments space and innovative membership experiences
- Expertise in articulating product functionality and demonstrating technical acumen
- Demonstrated people leader who can coach and develop talent
- Bachelor's Degree required, MBA a plus

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions.