About this role
- Serves patrons with food and beverages in a positive and friendly manner.
- Provides information to help food and beverage selections.
- Presents ordered choices in a prompt and efficient manner.
- Deliver food orders from the kitchen to customers tables rapidly and accurately
- Act as the contact point between Front of the House and Back of the House staff
- Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies)
- Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins
- Serve welcome drinks and hors doeuvres, upon guests arrival
- Ensure food is served in accordance with safety standards (e.g. proper temperature)
- Check-in with customers and take additional orders or refill water, as needed
- Remove dirty dishes and utensils
- Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
- Responds to additional patron requirements by inquiring of needs and observing the dining process.
- Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
- Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return.
- Other duties may be assigned by the department head.
Qualifications
- Ability to communicate with the public, hotel staff, and management in a professional manner.
- Ability to learn safety, emergency, and accident prevention policies and procedures.
- Proven restaurant experience
- Hands-on experience in cashier duties
- Attention to cleanliness and safety
- Patience and customer-oriented approach
- Excellent people skills with a friendly attitude
- Responsible and trustworthy
- High school diploma is a plus but not required
- Ability to work a flexible schedule, including weekends and holidays.