About this role
Our client in Newport News, VA is looking for a Hybrid Customer Service Representative for a 6+ month role.
Hours are M-F 9am-6pm, in office Tues, Weds, Thurs & remote Mon & Fri
Pay is $20.50/hr
The Customer Service Representative supports the team by providing exceptional service to internal branch customers. This role is responsible for researching and resolving order-related inquiries, coordinating with distribution centers, vendors, carriers, and internal departments, and ensuring timely and accurate communication regarding customer requests. This role requires the ability to manage a high volume of requests while maintaining accuracy, meeting service level agreements (SLAs), and delivering an exceptional customer experience.
Requirements: 2+ years of customer service experience, order management, logistics support, supply chain operations, or distribution environment experience. Preference for internal customer support or email-based support. 1-2 years Microsoft Office proficiency, Outlook, Teams, and Excel required. Intermediate Microsoft Excel skills required -Excel assessment required with submission. Work with reports and spreadsheets Sort and filter large data sets Identify discrepancies and document findings Ability to organize communications, manage folders, and work from reports. 1-2 years of supply chain, logistics, distribution, transportation, warehouse, or order management experience Understanding of order flow, vendor relationships, inventory movement, and fulfillment processes
Benefits of working with PrideStaff:
Medical, Rx, and Wellness Benefits Dental and Vision Plan Options Short-term Disability 401(k) Retirement Plan Holiday Pay Paid Sick Leave
Compensation / Pay Rate (Up to): $20.00 - $20.50