Project Coordinator

Description

Actalent is seeking a highly organized and customer-focused Customer Service Coordinator to support operations and customer projects. This individual will serve as a key point of contact for customers, internal teams, and field personnel to ensure timely processing of requests and successful project execution. The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to coordinate activities across multiple departments while delivering a high level of customer service.

Responsibilities

- Process customer requests, applications, and service-related documentation.
- Create, track, and maintain work orders, service requests, and project records.
- Serve as a primary point of contact for customers by providing updates, status information, and responses to inquiries.
- Schedule appointments, meetings, and project-related activities.
- Monitor project and work order progress to ensure timely completion and resolution of customer requests.
- Coordinate communication between customers, field personnel, operations teams, project teams, and other stakeholders.
- Support customer projects, installations, upgrades, relocations, and service-related activities.
- Maintain accurate customer records and documentation within internal systems.
- Verify customer information, requests, and project details to ensure accuracy and compliance with company procedures.
- Escalate customer concerns and service issues when necessary.
- Support process improvement initiatives and help drive operational efficiency.

Required Qualifications

- High school diploma or equivalent required.
- 2+ years of customer service, administrative, scheduling, operations support, project coordination, or related experience.
- Strong computer skills and experience working with databases, CRM systems, ERP systems, or other business software.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Ability to work effectively with customers and cross-functional teams.
- Detail-oriented with strong problem-solving abilities.

Top Skills

- Customer Service
- Project Coordination
- Administrative Support
- Scheduling
- Operations Support
- Work Order Management
- Data Entry
- Documentation Management
- Cross-Functional Coordination
- Customer Support

Preferred Qualifications

- Experience supporting operations, construction, logistics, manufacturing, engineering, service, or project-based environments.
- Experience with work order systems, CRM platforms, ERP systems, or similar software.
- Experience coordinating projects, field personnel, service requests, or customer-facing initiatives.
- Ability to manage multiple tasks and competing priorities while maintaining a high level of accuracy.

Job Type & Location This is a Contract position based out of Des Moines, IA.
Pay and Benefits
The pay range for this position is $25.00 - $37.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract position based out of Des Moines, IA.
Application Deadline
This position is anticipated to close on Oct 28, 2026.
Workplace Type
This is a fully onsite position in Des Moines,IA. About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without
regard to race, sex, age, color, religion, national origin, veteran status, disability,
sexual orientation, gender identity, genetic information or any characteristic protected
by law.

If you would like to request a reasonable accommodation, such as the modification or
adjustment of the job application process or interviewing process due to a disability,
please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the
city and county of San Francisco, we will consider for employment qualified applicants
with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a
condition of employment or continued employment. An employer who violates this law
shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process,
including sourcing, screening, and evaluating candidates. AI helps assess applications
and qualifications, but final decisions are made by our hiring team. By applying, you
acknowledge and agree that your application may be reviewed using AI tools.