Director, Outsourced Finance & Accounting

Job Summary:

The Accounts Payable Director, Outsourced Finance & Accounting, leads accounts payable operations and service delivery for outsourced client engagements. This position establishes operating standards, oversees transaction processing, strengthens internal controls, and ensures accurate and timely vendor payments. The role provides strategic direction to accounts payable teams, supports client relationship management, monitors service-level performance, and identifies opportunities to improve workflows, technology, and reporting. The position partners with finance leaders, engagement teams, vendors, and clients to resolve complex issues and deliver consistent, scalable accounts payable services.

Job Duties:

- Leads accounts payable operations across outsourced client engagements
- Establishes service standards, policies, procedures, and performance expectations for accounts payable delivery
- Oversees invoice processing, payment approvals, vendor maintenance, expense processing, and account reconciliations
- Ensures accurate, timely, and compliant processing of client accounts payable transactions
- Develops and monitors service-level agreements, key performance indicators, and operational dashboards
- Reviews accounts payable workflows and implements process improvements that increase efficiency, accuracy, and control effectiveness
- Directs the design and implementation of accounts payable procedures for new client engagements
- Partners with client contacts and engagement leaders to define service requirements and resolve escalated issues
- Evaluates accounts payable risks and strengthens preventive and detective controls
- Supports internal, external, and client audits by coordinating documentation and responding to information requests
- Reviews aging reports, payment exception reports, duplicate payment reports, and other accounts payable analyses
- Oversees vendor onboarding, vendor master data controls, payment fraud prevention, and banking verification procedures
- Coordinates payment schedules and cash management activities with client finance teams
- Evaluates accounts payable technology, automation opportunities, and system integrations
- Develops operating budgets, resource plans, and financial forecasts for accounts payable services
- Manages client transitions, process migrations, and service implementations
- Coaches, develops, and evaluates accounts payable leaders and team members
- Establishes staffing plans and assigns resources based on client requirements and transaction volumes
- Prepares executive reporting on operational performance, risks, financial results, and improvement initiatives
- Maintains current knowledge of accounts payable regulations, controls, technology, and industry practices
- Travels to client locations and company offices based on business requirements
- Other duties as required

Business Development

- Achieves business development goals by developing and executing business development strategies and service offerings targeted for various industries
- Ensures prospect and sales information is entered into Client Relationship Management (CRM) as appropriate
- Participates in the roadmap/strategic planning process
- Refines designed solutions and work plans into a compelling proposal document that speaks the language of the client and identifies the value clients will be receiving; effectively manages the proposal process and negotiates contract terms and conditions to be incorporated into the statement of work
- Evaluates clients for acceptance (e.g., general risk matters, regulations that affect our work, international business, background checks, etc.), and reviews and approves statements of work
- Delivers industry resource expertise and leverages relationships with firm colleagues to execute on business development opportunities; integrates firm industry expertise into personal business development plan
- Identifies new prospects and cross sells to existing clients
- Explains Firm and Advisory service offerings to a client, prospect, or contact
- Develops relationships with local BDO Alliance firms; participates in BDO Alliance mini-area meetings and forums; presents OF&A service offerings and solutions

Supervisory Responsibilities:

- Guides and supervises OF&A personnel
- Acts as career advisor to OF&A management and staff; provides professional growth and career advancement opportunities for OF&A management and staff
- Evaluates the performance of OF&A team members and assists in developing goals and objectives to enhance professional development that align with Firm and OF&A objectives

Qualifications, Knowledge, Skills and Abilities:

Education

- Bachelor’s degree in Accounting, Finance, Business Administration, or Management, required
- Master’s degree in Accounting, Finance, or Business Administration, preferred

Experience

- Ten (10) or more years of accounts payable, finance operations, or accounting experience, required
- Five (5) or more years leading accounts payable teams or finance operations teams, required
- Three (3) or more years managing client relationships and service-level agreements, required
- Experience with accounts payable process transformation and automation, required
- Five (5) or more years managing outsourced accounting, shared services, or multi-client finance operations, preferred
- Experience managing budgets, forecasts, staffing plans, and operational performance, preferred
- Experience in a professional services organization, preferred

License(s)/Certification(s)

- Certified Accounts Payable Associate certification, preferred
- Certified Public Accountant certification, preferred

Software

- Proficiency with Microsoft Excel, including formulas, pivot tables, and data analysis tools, required
- Proficiency with Microsoft Office 365, required

Language(s)

- N/A

Other Knowledge, Skills & Abilities

- Knowledge of accounts payable controls, payment processes, vendor management, and accounting operations
- Knowledge of service delivery models, operational metrics, and process governance
- Knowledge of fraud prevention practices and segregation-of-duties principles
- Strong financial analysis, problem-solving, and decision-making skills
- Strong written and verbal communication skills
- Strong client service and relationship management skills
- Ability to manage multiple client engagements, priorities, and deadlines
- Ability to lead teams through process changes, technology implementations, and organizational growth
- Ability to interpret financial data and translate operational results into business recommendations
- Ability to resolve complex escalations with professionalism and sound judgment
- Ability to develop talent and promote accountability across distributed teams
- Ability to work independently and collaborate effectively with clients, engagement teams, and firm leadership
- Ability to travel up to 25% based on business requirements