About this role
Our growing business is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of Lindsay Windows policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Customer Service Representative responsibilities
• Answers incoming customer calls regarding product questions, service questions and general client concerns
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer
• Input orders with 100% accuracy
• Work with the sales team to stay updated on product knowledge
• Impact the company’s bottom line by problem solving
Customer Service Representative skills
• Must be 18 years of age or older
• 3-5 years Customer Service experience
• Building or Construction experience helpful
• Ability to remain professional and courteous with customers at all times
• Excellent verbal and written communication skills
Must be willing and able to work from our office in North Aurora daily!