About this role
Scope of Position
The Bourbon Steak Host/Hostess ensures that the guest arrival and seating occurs timely and efficiently. He/she sets the tone for the guest experience and greets the guests with a smile and in a friendly manner, using the guests name. The Host/Hostess also anticipate guests service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Position Requirements
- Professional demeanor appropriate for a luxury environment.
- Experience working in a luxury restaurant is a plus.
- Previous food and beverage experience in a luxury hotel environment is a plus.
- Basic computer knowledge (Micros or other POS systems).
- Must have Open Table reservation system experience.
- Must be of minimum legal age to serve alcohol according to state law.
Responsibilities
- Greet and acknowledge each guest promptly (using names) with hotel greeting standard
- Knowledge of hotel layout, restaurant station breakdowns and table numbers.
- Escort all guests to their table and introduce their server.
- Answer telephone using hotel/restaurant standards.
- Perform side work assigned by management.
- Know and implement standards/procedures of service for guest.
- Communicate with guests, other employees, or departments to ensure guest needs are met.
- Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
- Ensure place settings are appropriate and each guest has the necessary items for the standard place setting.
- Maintain cleanliness and condition of the work area.
- Report guest concerns to Restaurant Management.
- Thank every guest upon departure, invite them to return, and wish them a fond farewell.
- Perform any other reasonable duties as required by management.
Education
- High school diploma or GED.
Skills and Abilities
- Ability to communicate in the English language. Second language is a plus.
- Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
- Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.
Physical Requirements
- Must be able to work in a fast paced environment.
- Must be physically fit in order to lift, pull and push items up to 50 pounds.
- Also requires standing/walking/reaching and bending throughout shift.