About this role
General Summary of Job Duties: The Table Games Floor Supervisor will be responsible for observing all games, players, and dealers to ensure accuracy and protection of the Table Games department.
Principle Responsibilities and Duties:
- Maintaining a high quality of guest service.
- Always exhibiting a positive and professional attitude with team members and guests
- Protecting the assets of the company to ensure maximum profitability.
- Enforcing all table game policies and procedures while ensuring excellent guest service.
- Applying your knowledge of dealing procedures including house rules to preserve the security and integrity of games.
- Verifying all bankrolls from previous shifts to ensure accuracy.
- Monitoring games and maintaining appropriate game pace.
- Providing excellent customer service by answering questions, resolving disputes and filling requests.
- Assisting in training and evaluating subordinate team members in a fair and equitable manner.
- Accurately tracking player actions by noting buy-ins, length of play, win / loss, and average bet.
- Operating all games in accordance with gaming laws and company policies.
- Verifying the accuracy of documents signed and ensuring procedures are accurately followed.
- Communicating pertinent information to management in a timely and responsible manner.
- Maintaining proper bankroll levels to accommodate existing or anticipated play.
- Notifying management immediately of any unusual activity of play.
- Creating a work environment which promotes teamwork, recognition, mutual respect, and employee satisfaction.
- Performing all duties as deemed necessary for the success of the department.
- Check for proper identification of a guest appearing to be under the age of 35 years old.
- Other duties as assigned.
General Job Responsibilities and Duties:
- Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
- Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
- Adhere to all appearance and uniform standards.
- Maintain an open line of communication with Managers.
- Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
- Ability to accept performance feedback in a professional manner.
- Regular attendance on all scheduled shifts is considered an essential function of the job.
- Arriving on time for all scheduled shifts is considered an essential function of the job.
- Other duties as assigned.
To perform the job successfully, an individual should demonstrate the following Silverton Values :
- Character: Always do the right thing and treat everyone with dignity and respect.
- Collaboration: Celebrate Diverse ideas, thought and talents.
- Care: Be KIND to yourself and each other.
- Fun: Our guests are here to have FUN, so we should have FUN, too!
- Excellence: Be Amazing!
Qualifications
Skills, Education & Other Requirements:
- Must be able to perform simple math
- Must have knowledge of all games supervised
Required Work Cards:
- Identification that establishes identity
- Identification that establishes the right to work in the United States
- Gaming Card
- Tam Card
Machinery, Work Equipment, Programs, Software, Hardware Used:
- Must be able to learn or have working knowledge of CMS
- Must be able to learn or have working knowledge of PitBoss
- Must be able to learn or have working knowledge of Super-PlayMate
- Must be able to learn or have working knowledge of New Wave
Physical Requirements of Job:
- Rarely – the activity is performed from 1% - 25% of the duration of the shift.
- Occasionally – the activity is performed from 26% - 50% of the duration of the shift.
- Frequently – the activity is performed from 51% - 75% of the duration of the shift.
- Continuously - the activity is performed from 76% - 100% of the duration of the shift.
- Not Applicable (N/A) – this activity is not performed during the performance of this job.