Production Administrator

The Production Admin- will be the primary back up for the Customer Service Representative and the Shipping & Receiving Supervisor. They will assist the Customer Service Representative on an ongoing basis, communicating with customers on quotes, sales order entry, updating customers order status, coordinates purchases and sales with Production and Planning, maintains official sales records, and assists in resolving customer credit problems.

Key Responsibilities and Priorities:

- Safety is our number one priority. This role will promote safety culture through safety toolbox talks, safety committee participation, and positive reinforcement programs.

- Inspect and sign off all outbound shipments for accuracy

- Review inventory for backorders and potential shortages and communicate this information to Canada Planning group

- Add quote and order entry into Microsoft Dynamics

- Provide support for customer returns and claims

- Provide timely, accurate information to customers

- Resolve customer disputes

- Work with Credit Manager to coordinate payments from customers

When Covering For the Shipping and Receiving Logistics Supervisor :

- File open and closed purchases, sales orders, and other formal customer correspondence

- Provide credit application forms and information to prospective and new customers

- Will serve as a back up for all key logistics team members which include, inbound and outbound clerical, outbound lead, and transportation coordinator.

- Ensure daily shipping requirements are met to include on time dispatch and shipping schedule adherence.

- Coordination with customer service on daily shipping requirements to ensure proactive scheduling of carriers.

- Manage inbound deliveries with the assistance of Operations Manager to set daily priorities for logistics staff.

Position Consults with:

Engineering, Quality, Production, Planning, Finance, Shipping/Receiving

Knowledge, Skills, and Abilities Required:

- Above average phone communication skills, even disposition, and good rapport with customers

- Ability to make normal independent decisions based on job and product knowledge

- Knowledge of D365 or similar ERP system a plus

- Knowledge of Microsoft Office programs

- Ability to professionally handle difficult situations with customers

- Bilingual in English and French strongly preferred

Exemplify Core Values:

- Be Positive and GSD

- Embrace Challenges

- Respect Everyone

- Welcome Change

- Speak and act with integrity