About this role
Maintenance Engineer
Job Title: Maintenance Engineer
Department: Technical Services
Reports To: Service & Maintenance Manager
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Role Summary
We are seeking a skilled and motivated Maintenance Engineer to support the service and maintenance operations of physical security and ELV systems , including CCTV, access control, fire alarm, and related electronic security solutions , across client sites in the APAC region. The role involves hands-on troubleshooting, preventive maintenance, and system monitoring to ensure high system uptime, compliance with safety standards, and customer satisfaction.
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Key Responsibilities
- Perform routine preventive and corrective maintenance of CCTV, access control, fire alarm, and other ELV systems at client sites.
- Troubleshoot and resolve technical issues to minimize downtime and maintain high system reliability.
- Monitor system health through alarm logs, analytics, and remote monitoring tools ; escalate and resolve issues proactively.
- Support system installations, upgrades, firmware updates, and configuration enhancements in coordination with the global technical team.
- Maintain accurate documentation of maintenance activities, system configurations, and asset inventories .
- Respond to service requests and ensure timely resolution of incidents within agreed SLAs.
- Coordinate with vendors for spare parts procurement, AMC support, and technical escalations .
- Ensure compliance with maintenance schedules, safety standards, and company policies .
- Assist the maintenance manager with budgeting, inventory planning, and performance reporting .
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Required Qualifications
- Diploma or Bachelor’s degree in Electronics, Electrical, Instrumentation, or related Engineering fields .
- 2–4 years of hands-on experience in maintaining CCTV, fire alarm, access control, intrusion detection, and other ELV/physical security systems .
- Working knowledge of Lenel, Honeywell, Bosch, or other leading access control and surveillance platforms is an advantage.
- Strong analytical, troubleshooting, and problem-solving skills.
- Good communication skills (verbal and written) in English.
- Ability to work independently , manage multiple tasks, and handle client interactions effectively.
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Working Conditions
- Direct involvement with sensitive physical security systems and data ; high level of confidentiality required.
- Regular use of laptops, diagnostic tools, and mobile devices; proficiency with Microsoft Office and basic IT tools required.
- Willingness to travel occasionally across client sites within the APAC region.