Service Advisor Supervisor

We're Hiring: Service Advisor Supervisor

Location: Dubai, UAE

We are looking for an experienced and customer-focused Service Advisor Supervisor to lead our Service Advisor team within the Aftersales department.

You will play a key role in improving customer satisfaction, supporting team development, and ensuring compliance with dealership processes and manufacturer standards.

Key Responsibilities

- Lead and supervise the daily activities of the Service Advisor team to ensure efficient customer handling and workflow.

- Review job cards and service documentation to ensure accuracy, quality, and compliance with dealership standards.

- Ensure vehicle inspections, customer approvals, and repair estimates are properly documented and communicated.

- Coordinate effectively with the Workshop, CRM, and Call Centre teams to deliver a seamless customer experience.

- Conduct quality checks on completed job cards, billing accuracy, labor allocation, and parts utilization.

- Monitor repeat repair cases and work closely with technical teams to implement corrective actions.

- Coach, mentor, and develop Service Advisors through regular feedback, training, and performance management.

- Support the Service & Workshop Manager in driving continuous process improvements and operational excellence.

Qualifications & Experience

- Bachelor's Degree or Diploma in a relevant discipline.

- Minimum 5 years of experience in a similar automotive aftersales role.

- Previous experience supervising or leading a team of Service Advisors.

- Valid UAE Driving License is mandatory.

- Fluency in English is required, Arabic is an advantage.

Why Join Us?

- Join one of the UAE's leading automotive groups.

- Work in a collaborative, customer-focused environment.

If you are passionate about delivering outstanding customer experiences and leading high-performing teams, we'd love to hear from you. Apply today and become part of our growing Aftersales team