About this role
AppLogic Networks powers the networks behind AI and the critical applications people rely on every day. We help network owners service providers and Enterprises understand how applications perform, how users experience them, and where action is needed to improve quality, efficiency, security, and profitability. Our software combines application intelligence, experience visibility, contextual insights, and real-time control to help customers elevate observability and do more with the networks they already run. As AI reshapes how the world works, connects, and communicates, AppLogic Networks helps ensure modern applications run smoothly across any network, from the consumer edge to the data center. Join our team and help build the software that makes networks smarter, more adaptive, and ready for what comes next.
Overview
As a VAS Business Intelligence (BI) you will be operating database clusters and designing various analytical reports at one of AppLogic Networks key accounts. As a BI Engineer, you will be working with different business teams within customers organizations, collecting their requests, and creating new/update existing BI reports to accommodate business needs. You will also be responsible for monitoring and maintaining database cluster health in optimal condition. In addition to that you will be performing daily data center operations-based activities at one of Applogic Networks key accounts. You will use your excellent attention to detail and investigative skills to monitor, identify, and lead to resolution potential issues on a high availability production environment. Issues that are outside of your knowledge domain will be escalated to AppLogic Networkss customer support for further investigation while you play a key role in communicating status updates to the customer and scheduling further investigation activities as require until resolution.
Responsibilities
BI & Visualization
- Develop and maintain dashboards using tools such as Superset, Tableau.
- Build dashboards for traffic, application performance, QoE, regional, subscriber, and service-level analysis.
- Identify trends, anomalies, and performance degradation using data.
- Improve existing dashboards and develop new analytical reports based on customer requirements.
- Identify opportunities to automate repetitive analytical tasks.
Customer & Cross-functional Collaboration
- Work directly with customer Network Operations, Engineering, and business teams.
- Communicate technical findings and recommendations clearly to customers.
- Collaborate with Customer Support, Engineering, Product Management, and other internal teams.
- Act as a technical bridge between customers and AppLogic Networks.
Health Checks
- Conduct daily health checks on applicable AppLogic Networks systems that are part of the End User deployed AppLogic Networks solution.
- Provide a status report on applicable AppLogic Networks systems that are part of the End User deployed AppLogic Networks solution.
Policy/Ruleset Development
- Recommend policy or ruleset changes for the End User deployed AppLogic Networks solution.
- Assist with the implementation of recommended policy or ruleset changes. Please be aware that policy or ruleset changes may require and be conditional upon the End User increasing the dimensioning of its AppLogic Networks solution deployment or making other recommended changes.
System Configuration Change
- Recommend system configuration changes that are designed to optimize the End User deployed AppLogic Networks solution.
- Assist with the implementation of the recommended configuration changes approved by the End User.
Proactive Maintenance
- Remediate identified issue(s) with the End User deployed AppLogic Networks solution resulting from the execution of the MOP.
- Perform trend analysis of the diagnostics of the End User deployed AppLogic Networks solution.
Case Handling/Priority
- Co-ordinate communications and prioritization of activities between the End User operations personnel and AppLogic Networks Customer Support during the investigation of Priority 1 (P1) Support and Maintenance Services cases.
Documentation and AppLogic Networks Inventory Management
- Maintain AppLogic Networks documentation, i.e. Low Level Design (LLD), up to date for the End User deployed AppLogic Networks solution.
- Maintain an inventory of the AppLogic Networks products comprising the End User deployed AppLogic Networks solution.
Knowledge Transfer Session
- Provide information about the capabilities and features of the AppLogic Networks solution and operating best practices. Please be aware that the provision of information about the capabilities and features of the AppLogic Networks solution and operating best practices is not intended to replace AppLogic Networks formal fee-based training.
Qualifications
Knowledge and Skills
Required
- Strong understanding of IP networking, TCP/IP protocols, and data communication technologies across wireline networks (Cable, DSL, FTTH) and/or wireless networks (Satellite, Wi-Fi, LTE, 4G, and 5G).
- Hands-on experience with Linux/Unix environments, SQL, relational databases, and database operations and optimization using platforms such as Vertica, Microsoft SQL Server, and Oracle Database.
- Experience in data mining, ETL processes, and handling large-scale, complex datasets within telecom environments.
- Strong troubleshooting, analytical, and problem-solving skills, with the ability to communicate technical issues effectively to customers and internal engineering teams.
- Experience in one or more of the following areas:
Telecom/ISP/Network Operator environment, Network Operations and Monitoring
- Application Performance and QoE, Network Traffic Analysis, DPI/Network Intelligence
- Database Operations, BI/Data Analytics (Tableau or Superset)
- Network packet analysis (Wireshark/tcpdump)
- Scripting (Python/Bash).
Desired
- Experience working with Tier-1 telecommunications service providers, with exposure to 4G/5G, FTTH, or other telecom network technologies.
- Proficiency in Python-based data analysis and scripting, with experience in Vertica or similar analytical database platforms.
- Familiarity with REST APIs, JSON, and web technologies.
- Experience with containerization, virtualization, and cloud environments, including Docker, Kubernetes, VMware, KVM, AWS, or equivalent technologies.
- Knowledge of network monitoring and performance management tools such as SNMP, MRTG, PRTG, or similar solutions, along with an understanding of ITIL, incident management, and change management practices.
- Strong English communication skills and the ability to collaborate effectively with globally distributed engineering teams.
Work Experience, Education and Certifications
- Bachelor's Degree (STEM) or equivalent experience
- 5+ years experience in relevant technical domain
- Experience in customer facing roles
Work Conditions
- Occasional extended hours or split shifts may be required
- Fast-paced office environment