Digital Product Manager

HSBC International Wealth and Premier Banking (IWPB)

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.

We are currently seeking an experienced professional to join our team.

Role overview:

The Mission of the role is to lead the transformation of our digital products, evolving them into Data-Driven and AI-enabled digital channel experiences.

In this role, you will:

- End-to-End product ownership: Own the full lifecycle of assigned digital products, ensuring the digital experience are intuitive, easy-to-use, robust, and fulfill business purpose.
- Strategic Alignment: Ensure digital capabilities and journeys to align with IWPB Omni Channel Strategy and Wealth Transformation strategy.
- Agile Evolution & Commercial Value: Lead the continuous evolution of the digital capabilities and journeys through a "test and learn" approach, delivering commercially successful outcomes and measurable ROI.
- Market Intelligence & Strategy: Maintain a deep understanding of customer & frontline pain points, wealth management market trends, and emerging AI/tech capabilities to define a forward-looking digital product strategy
- Capability Enhancement: Identify and drive improvement opportunities that enhance customer and frontline experiences.
- Cross-Functional Collaboration: Partner with Product, Distribution, Proposition and Technology teams to develop/enhance digital capabilities, ensuring they meet the evolving needs of the customers and business.
- Culture & Leadership: Act as a catalyst for a customer-centric and simplification culture.
- External Benchmarking: Proactively engage with external partners and industry bodies to monitor market trends, adapting the digital product roadmap to stay ahead of the curve.
- Risk Management: Proactively identify and manage key risks, issues, and interdependencies, applying robust mitigation to protect the bank and the brand.

To be successful in the role, you should meet the following requirements:

- Digital Transformation Track Record: Proven experience delivering digital transformation with tangible business outcomes within financial services
- Agile & Design Thinking: Extensive experience with User-Centered Design, rapid prototyping, and delivering products within an Agile environment.
- Full Product Lifecycle: Demonstrated expertise in opportunity identification, business case creation, requirements definition, cross-functional deployment, project execution, launch, and post-launch performance management.
- Tech Fluency: Strong technical aptitude with the ability to translate business and frontline needs into precise IT and AI requirements.
- Platform Versatility: Exposure to diverse technical landscapes, including digital front-ends, internal user facing systems, and various backend systems to ensure seamless integration for target journeys.
- Strategic Thought Leadership: Creative and proactive in proposing new business opportunities and solving complex customer or operational challenges.
- Project Management: Competent in project planning, reporting, and managing shifting or competing priorities with flexibility.
- Stakeholder Influence: Proven ability to build strong relationships and influence large, cross-functional teams, including those with direct leadership authority.
- Decision Making: Capable of sharing responsibility for key decisions while driving internal decision-making processes to a conclusion.
- Analytical Rigor: Strong analytical and presentation skills to drive data-backed decisions.
- Attitude: Energetic, positive, and a collaborative team player.
- Flexibility: A flexible approach to work, adaptable to changing business hours and priorities.
- Language: Fluent in English is a plus
- Education: Bachelor’s degree or equivalent is preferable.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (China) Company Limited