Wholesale Facility Management and Credit Services Manager

Some careers have more impact than others.

Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.

CIB COO focuses on these key priorities:

- Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthen our control environment, and improve risk management.
- Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations.
- Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank.

We are currently seeking an experienced professional to join our team in the role of Wholesale Facility Management and Credit Services Manager.

Principle responsibilities

- Centrally manage security validation and release processes, including mortgage administration and valuation activities
- Use the Digital Credit Platform to maintain clear visibility of collateral coverage and outstanding requirements
- Coordinate with coverage teams, internal and external legal advisers, valuers and other stakeholders to complete mortgage registration, valuation and related security-management activities
- Govern tasks migrated to Transaction Services, ensuring compliance with global service-level agreements, operating procedures and quality standards
- Complete quality-control reviews of critical offshore tasks and promptly escalate recurring defects, control gaps and service-level risks.
- Act as the Secured Transactions Registry Administrator/Approver for HSBC Sri Lanka, maintaining accurate records of movable mortgages in line with Credit Information Bureau requirements
- Manage and maintain role related Management Information (MI) while collaborating with Business Control Office teams and other stakeholders to complete the required action
- Provide backup support for regulatory reporting, ensuring submissions are accurate, complete and made within required deadlines
- Maintain strong records and follow-up disciplines, helping colleagues and customers resolve outstanding collateral requirements efficiently

Requirements

- A relevant academic or professional qualification in banking, finance, business administration, law, risk management or related discipline
- Working knowledge of applicable Sri Lankan regulatory requirements, including movable mortgages, Credit Information Bureau reporting and secured-transactions registration, together with any mandatory local regulatory, compliance or role-specific certifications required by HSBC Sri Lanka or the relevant regulator
- Relevant experience in commercial or institutional banking operations, collateral management, loan administration, securities processing or a related control function
- Practical experience in security validation, perfection and release, including mortgage administration and valuation processes
- A strong understanding of collateral-management principles, documentation requirements, operational controls and customer follow-up processes
- Experience managing offshore or shared-service operations, including service-level agreements, quality assurance, issue escalation and stakeholder governance
- Strong communication and coordination skills, with the confidence to work across coverage multiple stakeholders
- Proficiency in relevant collateral-management, workflow and reporting systems, with the ability to use data to monitor collateral coverage, remediation progress, service levels and quality performance

When applying please submit a full resume.

You will achieve more at HSBC.

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