About this role
Key Responsibilities:
- Troubleshoot and resolve technical issues across a range of technologies and platforms, including Linux-based systems.
- Utilize Dynatrace for monitoring and diagnosing application performance issues.
- Collaborate with development and infrastructure teams to ensure seamless operations and high availability of applications.
- Participate in incident management and problem resolution processes.
- Document and maintain support procedures and knowledge base articles.
- Contribute to continuous improvement initiatives within the support team.
- Engage with clients and stakeholders to provide updates and solutions to technical issues.
Preferred Skills:
- Experience with additional monitoring and logging tools.
- Knowledge of cloud platforms such as Azure or AWS.
- Familiarity with scripting languages like Python or Shell scripting.