Support Organiser (Days)

Number of Vacancies:
2

Time Type:
Part time

Worker Type:
Regular

Proposed Interview Date:
Wednesday, November 18, 2026

Hours of Work:
36

Hiring Manager:
Nathan Andrews

Contact Number:
01482 613742

Job Description Summary:
Two 36 hour permanent positions.
Support Organiser (Days) - Grade 7 – Pro Rata Salary £32,762 - £55,592.

An exciting opportunity has arisen for a Support Organiser to work within Hull City Councils Supporting Independence Team. To provide leadership and direction to a team of experienced Support Assistants working within the community. SIT is a large team covering the entire city of Hull, the post holder will be expected to work across the city. As we strive to improve the quality of life for a vast number of individuals and their families, the post holder will need to demonstrate flexibility and reliability and treat everyone with dignity and respect.

The post holder will direct staff to engage and implement Adult Social Care values, vision, and strategy to support people to have a life not a service and to safeguard them from harm. They will champion promoting peoples’ skills and abilities to optimise their independence and maintain their own support networks.

The post holder will assist in the delivery of the Active Recovery Service with constant competing demands. This service is facilitated 24 hours per day, 7 days per week, undertaking staff supervision and development, contributing to the management of the Teams operational functions and strategic directions. Providing short-term practical care and support to individuals in their own homes. The post holder will complete risk assessments and effective care planning to meet individual need, promoting and maintaining independence enabling people to remain in their own homes.

Hull Adult Social Care is person centred and focuses on individuals’ strengths to support them to take control of improving their own health, resilience, and wellbeing. We want to maximise people’s independence so individuals can achieve their goals and aspirations and live life to the fullest.

We work creatively with individuals, local communities, and our partners, empowering them to deliver the best possible outcomes for people and to create a positive Adult Social Care culture. Our work is solution focussed, ensuring that those who most need support receive it and that we can continue supporting people in the future.

This role is a leadership role, managing community-based support workers. Prior to applying for this role, please ensure you read in detail the job description and person specification.

The following qualifications are essential:

Literacy and Numeracy G.C.S.E Grade C or above or equivalent level qualification. NVQ Level 3 in Health & Social Care or equivalent level 3 qualification.

Interviews will be held 18th & 19th November 2026.

PURPOSE:

The Adult Social Care vision in Hull is of ‘a life not a service’. Adult Social Care is person centred and focuses on individuals’ strengths to support them to take control of improving their own health, resilience, and wellbeing.

We want to maximise people’s independence so individuals can achieve their goals and aspirations and live life to the fullest. The post holder will direct staff to engage and implement Adult Social Care values, vision, and strategy to support people to have a life not a service and to safeguard them from harm.

They will champion promoting peoples’ skills and abilities to optimise their independence and maintain their own support networks. The post holder will assist in the delivery of the Active Recovery Service with constant competing demands. This service is facilitated 24 hours per day, 7 days per week, undertaking staff supervision and development, contributing to the management of the Teams operational functions and strategic directions.

Providing short-term practical care and support to individuals in their own homes. They will complete risk assessments and effective care planning to meet individual need, promoting and maintaining independence enabling people to remain in their own homes.

The post holder will proactively support and encourage joint working across Adult Social Care, primarily between Social Care, Housing, Occupational Therapy, and Health services to ensure services are delivered in accordance with Care Quality Commission requirements and support National Strategic Frameworks and local objectives for performance.

This role is not available for sponsorship therefore is only open to applicants who have the right to work in the UK

PRINCIPAL ACCOUNTABILITIES:

1 . To promote and safeguard the welfare of children, young people and/or vulnerable adults.

2. Statutory Obligations - Undertake duties and responsibilities in accordance with the national minimum standards of care issued by relevant bodies e.g. Care Quality Commission (CQC)

3. Prioritises and manages conflicting demands of workload including working with people and Support Assistants in crisis who maybe challenging to engage or hard to help by providing support through conversations, reporting to the relevant department / person, and linking in with other agencies. Has the necessary experience and knowledge to seek guidance and direction in cases where there have been identified issues of risk or safeguarding. Can make decisions such as making temporary amendments to care calls, deciding whether a circumstance needs escalation, deploy more staff to support in a community-based emergency based on the best interests of the people, the staff and the service.

4. Customer Focus – Work proactively and collaboratively across Adult Social Care to deliver an effective, responsive safe service in line with policy and procedure. Promote and support partnership approaches when working with other organisations, individuals, communities, families, and carers providing rationale of when this approach is not appropriate. To provide leadership to community-based staff with delivering on outcome focused goals, to ensure that people are supported effectively to maintain independence enabling them to remain in their own homes. To complete person centred, outcome focused care plans, reviews and appropriate risk assessment planning to ensure safe systems of work for the people and staff we support in peoples own homes.

5. Performance Management - To monitor and support staff Performance and the key indicators for the service and undertake case file audits to ensure recording and processes are being followed that deliver better outcomes for people and identify training and improvement requirements. To promote the sickness absence policy and procedure ensuring staff have access to and are being supported through back to work interviews, home visits, wellness actions plans, stress risk assessments and referrals to Occupational Health ensuring these requirements are undertaken in a supportive and timely manner in line with policy and procedures and to improve attendance within the service. To work collaboratively with colleagues, subordinates, and managers to support, lead and manage a large team of Support Assistants in the community in line with Hull City Councils competency framework to support the city plan in achieving objectives, through improving access to services, developing new ways of working in partnership and making the best use of our assets and budgets.

6. To organise, coordinate and prioritise the day-to-day work of the Support Assistants to provide flexible services to meet the assessed needs of the people we support ensuring ASC pathways are adhered to. To build and manage effective rostering plans to coordinate Support Assistants in the community ensuring rostering is designed in the most efficient way for the people we support including making decisions that contribute to safe and effective service delivery. Undertaking care calls where there is an operational requirement.

7. To assist the Registered Manager by maintaining up to date and appropriate records of service users as set out in the national minimum domiciliary care standards including initial contacts / monitoring services and reviews including use of Liquid logic and other appropriate care management systems to ensure G.D.P.R compliance, adherence to the Data Protection Act and to safeguard continuity of care.

8 . To ensure safe administration of medication through providing supervision and direction to staff undertaking medication duties through observations, spot checks, MRC audits and training. To undertake Risk Assessments of individual people, staff, and environment to identify health & safety hazards and evaluate the risks they pose. To assess existing control measures and ensure additional controls are implemented wherever necessary and take any other reasonably practicable appropriate action to ensure health and safety including environmental and/or individual moving and handling risk assessments, workplace stress risk assessments and wellness action plans are completed and implemented. To conduct investigations such as missed medication, medication recording errors, medication administering errors, missed and or late calls, code of conduct and Health & Safety investigations in line with Hull City Council policy, ensuring adherence to the Data Protection Act along with GDPR compliance.

9. To support with the recruitment of staff and play a lead role in the induction and training of staff, which may include occasional moving of equipment e.g., commodes, walking frames. Assisting / demonstrating moving and handling techniques. Deliver mandatory in-house ASC medication training and carrying out community spot checks to ensure compliance and identify needs for further training. Support staff who are undertaking assessments of apprenticeships, diplomas and encouraging staff development through championing a positive learning environment. To assist in the suspension of staff and the identification of their training and development needs to maintain a well-trained workforce. Take the lead and be the chair for staff meetings.

10. To have a good understanding of the Mental Capacity Act and the legislation surrounding this. To be able to give guidance and support to Support Assistants in line with the CQC standards to support decision making.

11. To set up and maintain effective communication between a range of health and social care personnel making referrals when appropriate to other agencies or council departments and maintaining effective communication with service users and their families. Attend multidisciplinary meetings with stakeholders for the purpose of best interest outcomes for the people we provide care and support to.

12 . The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health, safety and wellbeing and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.

GENERAL: The above principal accountabilities are not exhaustive and may vary without changing the character of the job or level of responsibility. The postholder must be flexible to ensure the operational needs of the Council are met. This includes the undertaking of duties of a similar nature and responsibility as and when required, throughout the various work places in the Council.

NC1734.Support Organiser

Compensation Grades:
GRADES 7.

Pay Ranges:
£33,673.00 - £36,581.00

Job Classifications:
3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), 7- Enhanced & Adults Barring List - (Disclosure and Barring Service (DBS)), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)

Benefits of Working of Hull City Council:
- A competitive salary
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
- Career development and learning experiences from a range of training courses and learning methods
- Supportive and forward-thinking culture
- Great career development opportunities

Please ensure that you complete and submit your application by midnight prior to the closing date. Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Online searches, including social media, may be carried out as part of the recruitment process.