Tenant Participation Officer

Number of Vacancies:
1

Time Type:
Part time

Worker Type:
Regular

Proposed Interview Date:
Tuesday, December 1, 2026

Hours of Work:
30

Hiring Manager:
Sally Smith

Contact Number:
01482 614342

Job Description Summary:
This is a Part Time Permanent Position

ROLE AND PURPOSE

To support the Tenant Participation Manager by leading on projects to promote tenant involvement and in maximising the appropriate influence of tenants, residents and stakeholders in order for the Council to meet its obligations under the National Regulatory Standards and being an essential resource in driving business improvement.

Work with tenants, residents, leaseholders and stakeholders both individually and in groups, giving guidance, support and encouragement to empower them to influence and engage in the participation process.

To continually research, develop and deliver new approaches, such as embracing digital engagement, in order to maximise the involvement of tenants and residents in the provision of the Landlord Service.

To champion change within the housing service to ensure that tenant involvement is at the heart of all service improvement. Act as an advocate for the council and housing service, supporting tenants and residents in a changing environment and ensuring good reputation management.
PRINCIPAL ACCOUNTABILITIES:
1. To lead on the promotion of tenant involvement using a broad menu of opportunities to tenants, residents and stakeholders, for them to influence their housing services in order to deliver greater value for money, best practice and increased customer satisfaction.

2. To research, innovate and lead on developing the Tenant Participation Service to identify and deliver best practice and new approaches, such as embracing digital engagement, to benefit customers and the service. Paying particular attention to the protected characteristics and vulnerable groups, to ensure their views, experiences and needs inform and improve service delivery. Identifying gaps ensuring that tenant involvement continues to evolve and contribute to developing tenant participation in the service. Promoting our successes, sharing new approaches and ideas both within Hull, regionally and nationally. Working in partnership within the region to further develop tenant participation.

3. Using information captured from work with customers and stakeholders, including complaints and other aspects of the customer voice, along with identifying best practice, provide clear, accurate, concise reports to a variety of audiences including the Housing Management Team, to ensure delivery of an excellent housing service. Accurately maintain the Tenant Participation database and other key records to ensure appropriate information is captured on customers and engagement activities. Use appropriate information to co-ordinate the targeting of activities producing a cost benefit analysis for best value purposes. Provide the Tenant Participation Manager and other senior managers with information from the database to tailor training and inform service provision.

4. Responsible for leading on the development of projects and/or task and finish groups through research, data provision, statistical analysis, report writing and consultation in order to deliver service improvements and greater value for money. Monitor the impact of tenant involvement to ensure community resilience, social value and customer satisfaction targets are met and/or developed. Engage and work with a variety of partners to support all volunteers with given projects.

5. Identify and remove obstacles to engagement paying particular attention to vulnerable groups. Promote equality and diversity in all aspects of engagement, challenging, where necessary, behaviours or actions which may conflict with this aim. Support other teams within the housing service in completing risk and impact assessments, testing procedures and materials to support service delivery.

6. Statutory Obligations – Ensure targets are set and monitored with customers and are delivered within the regulatory standards as overseen by the Regulator for Social Housing, including the Tenant Involvement and Empowerment Standard. Contribute to the continual reporting through the Tenants’ Forum, Housing Management Team and other groups, updating on performance and progress. Ensure individual targets are delivered. These may include ensuring project and task and finish groups meet regularly, establishing and maintaining contact with hard to reach groups and contributing to team targets.

7. Ensure that all stakeholders work well together to meet the priorities of the housing service, forming working partnerships, networks and advocating for them where necessary to ensure that all stakeholders can exert influence on priority setting and service delivery. Resolve conflicts or difficulties between groups by negotiating, guiding and informing stakeholders.

8. Interpreting legislation, policy and gap analysis, to determine customers and staff training needs. Commission, develop and deliver a wide range of training packages to empower customers and staff to ensure they are actively involved in driving up service standards and determining future service delivery. Ensure training is tailored to meet the particular needs of groups and individual’s. Review, amend, update and deliver training packages where appropriate and feed in to different service areas. Support delivery of modules to CIH approved Tenant’s Housing Academy, evaluating outcomes and feeding back in to the process and delivering prepared modules.

9. Plan and organise campaigns and consultation projects including tenant conferences, to consult as widely as possible and give customers a broad range of opportunities, to engage with and influence the delivery of the housing service. Capturing information, analysing and feeding back in an appropriate style to a variety of audiences.

10. Plan, develop and deliver workshops, presentations and seminars in partnership with other staff and customer representatives promoting the reputation of , Kingston Upon Hull City Council, the housing service and its tenant involvement activities at a variety of events including seminars, conferences locally, regionally and nationally to a wide range of audiences. This may include overnight attendance with customer representatives at a variety of venues.

NC671.Tenant Participation Officer.docx (https://hulljobs-s3document-storage.s3.eu-west-2.amazonaws.com/Published%20Jobs/Documents2%20%28unchanged%29/descriptions/NC671.Tenant Participation Officer.docx)

Compensation Grades:
GRADES 7.

Pay Ranges:
£33,673.00 - £36,581.00

Job Classifications:
2- Basic with BPSS - (Disclosure and Barring Service (DBS)), 3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)

Benefits of Working of Hull City Council:
- A competitive salary
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
- Career development and learning experiences from a range of training courses and learning methods
- Supportive and forward-thinking culture
- Great career development opportunities

Please ensure that you complete and submit your application by midnight prior to the closing date. Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Online searches, including social media, may be carried out as part of the recruitment process.