Operations Manager

General Job Information:

Job Purpose: The Operations Manager is responsible for the end-to-end SC functionality of Distribution Centre. Functions will include People Management, Finance Management, Process Management, Customer Satisfaction and SHEQ Management.

MINIMUM EXPERIENCE:

- TES industry experience would be an advantage
- Minimum of 5 years of management experience preferably in a warehouse/logistics/supply chain environment
- Exposure to unionized environments would be an advantage
- Knowledge of BCEA and management of IR processes

MINIMUM QUALIFICATION:

- Gr 12 minimum
- BCom/Diploma in Supply Chain/Logistics

PRIMARY RESPONSIBILITIES

PEOPLE MANAGEMENT

- Agree on Fill rate and Headcounts with the Client every season and Budget period; 96% is the targeted Fill Rate per shift;
- Ensure that staff payments via TES and WFM are accurate and presented timeously;
- Ensure that Staff Development and Training are in place for all management levels. i.e. Supervisors and Managers;
- Ensure that the Succession Plan is submitted annually as per PDP;
- Ensure that HR policies and procedures are followed 100%;
- Ensure that all Employment Equity communication is shared with staff quarterly;
- Ensure that all PPE standards are adhered to
- Protect Client assets, MHE equipment, Normal equipment (Cages and Totes), and respect for the product.
- Ensure agencies comply with Labour take on and exit processes, tracking of disciplinary actions, etc.
- Ensure KPIs are measured and managed e.g. shift fill rates, throughput, payroll queries, and MHE, etc.
- Provide regular feedback to management and clients regarding shift performance metrics/targets.

PROCESS MANAGEMENT

- Ensure process compliance to WMS standards as agreed with the Client;
- Review daily Shift Reports and formalize action points on same;
- Review weekly budget report to track agreed budget as per Client;
- Follow up on all client queries via the Clients Admin department;
- Work closely with the Clients Replenishment team to ensure a seamless Inbound function;
- Liaison with the Client Transport department on a daily basis to ensure store deliveries are actioned as per plan;
- Close working relationship with Client Planning department, Operations manager and Inventory Manager;
- Adherence to warehouse SOPs
- Management of operational KPIs (CPLH, CPC, Error %, headcount %, staff turnover)

CLIENT RELATIONSHIP MANAGEMENT

- Understand client strategy and action plans for the current year;
- Self- Drive team to deliver on OTIF
- Understand the needs and complexities of stores during promotion and peak periods;
- Understand supplier management processes via the Client Replenishment team;
- Minimize financial risk to the client;
- Protect client Assets at all times;
- Responsible for protecting the ADfusion model at all times.
- Deliver continuous improvement plans quarterly;

FINANCE MANAGEMENT

- Submit weekly forecasts on Staff expenditure to GM;
- Minimize MHE costs and Damages;
- Minimize claims from the store level by ensuring Outbound processes are adhered to;
- Continuous training of DC staff to minimize damages within the picking Environment;
- Audit TES statements and invoices on a weekly/Monthly basis;

RISK MANAGEMENT

- Ensure that the SHEQ program as received from ACMS head office is implemented and adhered to;
- Support audit to manage SHEQ programme;
- Ensure staff training and appointments are as per SHEQ programme requirements;
- Ensure IOD management and adherence to policy;
- Ensure that SHEQ monthly reports are submitted

COMPETENCIES

KNOWLEDGE

- Knowledge of managing a warehouse
- Staff management
- Business Acumen
- TES Industry Knowledge
- Customer Service Principles
- Strong numeric and verbal reasoning ability
- Working knowledge of Labour Legislation.

SKILLS

- High-Level Computer Literacy – Intermediate MS Office (Excel, Powerpoint, Word)
- Communication Skills – Written, Verbal and Presentation
- Planning and Organizing skills

ATTRIBUTES

- Adaptability
- Interpersonal Skills
- Change Management
- Client Focus
- Collaboration
- Conflict Resolution Skills
- Decision Making
- Emotional Maturity
- Negotiation Skills
- Proactive
- Problem-Solving
- Results Driven
- Strategic Thinking
- Stress tolerance
- Resilience
- Attention to detail

OUR CORE VALUES