About this role
company
About Project Resources Group (PRG)
As a leading provider of construction management, outside plant damage assessment & recovery, business outsourcing and consulting services, PRG offers services within the cable, telephony, construction and utility industries, including:
- Back Office Processing
- Technical Support
- Network Infrastructure
- Engineering & Design
- Project and Program Management
- Outside Plant Damage Cost Recovery Services
With 20+ offices and 825+ employees nationwide, we deliver industry-leading solutions with speed, accuracy, and expertise.
role
Project Resources Group (PRG) is seeking an experienced Telecom Project Manager with a strong background in cable/telecommunications construction and outside plant (OSP) operations. The primary responsibility will be to ensure escalations are being handled efficiently.
Responsibilities
- Take full ownership of escalation tickets and maintain regular escalation site and CIN Tickets
- Track project milestones, budgets, and deliverables to ensure successful execution.
- Identify and resolve project challenges while maintaining a strong focus on customer satisfaction.
- Implement and uphold construction department standards, procedures, and best practices.
- Provide consistent updates to clients and leadership regarding project progress and any issues impacting timelines or relationships.
Qualifications
- 2+ years of experience in cable/telecommunications construction and project management.
- Previous experience managing escalation tickets
- Proven FTTx project management experience is required.
- Strong leadership skills with experience managing contractors and multi-site construction projects.
- Excellent written and verbal communication skills, with the ability to collaborate effectively across all levels.
- Highly organized, proactive, and adaptable to changing priorities in a fast-paced environment.
- Proficient in Microsoft Excel and other Office applications.
- Valid driver’s license and reliable vehicle (mileage reimbursed at the federal rate).
- Bachelor’s degree in a related field or equivalent relevant experience preferred.
- Prior supervisory or management experience required.
- Willingness to work overtime as needed based on project demands.
Compensation & Benefits
We offer competitive annual pay ($80K-$85K/hr based on experience) along with a comprehensive benefits package, including:
- Medical, dental, and vision coverage for employees and dependents
- 401(k) retirement plan, with company match after 1 year
- Short-term disability coverage after 1 year
- Paid time off and holidays
Additional perks such as company-paid life insurance, and other supplemental insurances available
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