Billing Analyst

Company / Benefits Overview:

Are you ready to build a rewarding career in the railroad industry? Join the Genesee & Wyoming Inc. (G&W) team — part of a legacy that is over 125 years old. With a network of 100+ individual freight railroads and 4,000 employees across North America, we provide transportation and logistics services to more than 2,000 customers.

At G&W, we live by our Core Values: Safety, Service, Integrity, Respect, Transparency, Accountability, Innovation and Excellence. We offer competitive pay, a comprehensive benefits package, and paid training to help you succeed. Check out some of our great benefits below:

Medical, Dental, Vision & Telehealth

Life Insurance

Optional benefit coverages for Accident, Critical Illness, Hospital, ID Theft & Life Insurance

Flexible Spending & Health Savings account plans

Employee Assistance Program

401(k) Retirement Plan

On the Job Training

Paid Time Off

Tuition Reimbursement

And more!

* Benefits are subject to change

Explore your future with G&W today and learn more about the opportunities to grow across our organization!

Job Summary:

At G&W, accurate billing and responsive issue resolution are essential to earning customer trust. Reporting to the Manager, Commercial Services, the Analyst Billing is responsible for accurate and timely invoice production, revenue accuracy, rate application, pricing support, and resolution of billing issues for assigned railroads. The Analyst develops a strong understanding of railroad operations, customer commitments, and customer businesses; collaborates across Commercial, Operations, and Finance; and uses facts and data to protect revenue and make G&W easy to do business with.

Responsibilities:

- Manage assigned railroad portfolio and ensure complete, accurate, and timely invoice production within established deadlines.

- Audit revenue transactions to confirm accurate capture of rates, charges, revenue, and expenses associated with railroad movements and services.

- Apply rates and prices to revenue transactions in accordance with customer commitments, contracts, tariffs, and railroad accounting rules and standards.

- Investigate unrated transactions, invoice discrepancies, and customer billing questions; use facts and data to identify root cause, make corrections within established authority, and coordinate resolution.

- Collaborate with Sales, Operations, Finance, customers, and other internal partners to ensure accurate source data, protect revenue, minimize expense exposure, and resolve issues promptly.

- Advise internal partners and recommend corrective action when waybill, equipment movement history, rate, or billing discrepancies are identified.

- Maintain assigned customer accounts, including investigation of payment discrepancies and support for dispute resolution.

- Support accurate pricing documents, rate tables, tariff information, contract renewals, and charge-code maintenance for assigned railroads.

- Assist with month-end revenue close, prepare supporting documentation, and complete required controls and reconciliations.

- Develop a strong understanding of assigned railroads, customer operations, contracts, and revenue processes to anticipate issues and provide useful information to customers and internal partners.

- Identify opportunities to improve billing accuracy, efficiency, controls, reporting, automation, and customer responsiveness.

- Follow safe work practices, rules, procedures, documented controls, and audit requirements; perform special projects and other duties as assigned.

Required Skills

- Strong analytical, problem-solving, written and verbal communication, customer service, and organizational skills.

- Ability to complete detailed assignments with a high degree of accuracy, establish priorities, and manage multiple activities under restricted deadlines.

- General accounting knowledge and experience with billing, data auditing and analysis, rate application, tariffs, contracts, or dispute resolution preferred.

- Ability to understand railroad and customer operations and translate contracts, rates, and operating activity into accurate billing.

- Proficiency in Microsoft Excel, Word, and Outlook; ability to learn Power BI, CRM, advanced analytics, and other data tools.

- RailConnect, TMS, Luminance Contract Management, D365, or comparable railroad billing, revenue systems and contract management experience preferred.

Required Education and Credentials :

- Bachelor's degree or equivalent relevant railroad, billing, or accounting experience preferred.

Employment Requirements:

- Pre-employment physical, hearing, and vision medical review

- May be subject to federally mandated drug and alcohol testing including pre-employment drug screening

- Background screening including conflict of interest, criminal, and motor vehicle driving history

Relocation :

Must live within 50 miles of assigned location or be willing to relocate. Relocation assistance available for this position.

This position is employed by the specific entity set forth in the job posting.

Genesee & Wyoming and its subsidiary companies do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other protected status under federal, state or local laws.