Manager, Commercial Services

Company / Benefits Overview:

Are you ready to build a rewarding career in the railroad industry? Join the Genesee & Wyoming Inc. (G&W) team — part of a legacy that is over 125 years old. With a network of 100+ individual freight railroads and 4,000 employees across North America, we provide transportation and logistics services to more than 2,000 customers.

At G&W, we live by our Core Values: Safety, Service, Integrity, Respect, Transparency, Accountability, Innovation and Excellence. We offer competitive pay, a comprehensive benefits package, and paid training to help you succeed. Check out some of our great benefits below:

Medical, Dental, Vision & Telehealth

Life Insurance

Optional benefit coverages for Accident, Critical Illness, Hospital, ID Theft & Life Insurance

Flexible Spending & Health Savings account plans

Employee Assistance Program

401(k) Retirement Plan

On the Job Training

Paid Time Off

Tuition Reimbursement

And more!

* Benefits are subject to change

Explore your future with G&W today and learn more about the opportunities to grow across our organization!

SUMMARY:

Reporting to the AVP, Commercial, the Manager, Commercial Services serves as the key commercial contact for field Sales and Commercial teams and leads a team of Commercial Billing analysts responsible for complete, accurate and timely invoice production. This position combines customer and railroad knowledge, and disciplined execution to recommend pricing, identify gaps and revenue opportunities, research and resolve issues, maintain customer communication and contracts, ensure timely and accurate month-end closing process, and help grow and protect the business.

RESPONSIBILITIES:

- Manage team to ensure team members are actively involved in managing the workload of their assigned railroad portfolio assisting team as needed.

- Coach, train and mentor team members and perform regular one-on-one collaborations with each team member.

- Ensure month-end billing and revenue activities are completed in a timely manner.

- Provide feedback and review employee processes when issues are identified.

- Support the Operations Vice-President, Railroad General Managers, and Sales by identifying potential revenue opportunities, providing revenue information, and successful resolution of issues.

- Escalation point of contact for customers and internal partners.

- Leads all functions related to the application of rates and prices for company revenue transactions adhering to company and railroad industry accounting rules and standards.

- Review and approve month-end closing documents.

- Oversee the process for publication accuracy for respective railroads and the contract-renewal process.

- Public railroad tariff maintenance & distribution. Represent the company at industry association meetings as necessary.

- Partner with field sales to support customer proposals, renewals, negotiations, business reviews, and growth initiatives.

- Continually search for process improvement opportunities and streamline processes to improve efficiency and effectiveness with billing and/or dispute resolutions, pricing visibility, analytical capability, workflow efficiency, and service to customers and internal partners.

- Manage other projects and perform other duties as assigned.

REQUIRED SKILLS AND/OR EXPERIENCE:

- Strong commercial judgment, business acumen, and customer orientation, with the ability to balance customer needs, competitive realities, and economics.

- Demonstrated experience with pricing, tariffs, contracts, commercial analysis, customer support, or related railroad revenue processes.

- Exceptional analytical and problem-solving skills, including the ability to interpret large data sets and translate findings to make sound evidence-based decisions.

- Strong written and verbal communication skills, general accounting knowledge, data auditing/analysis, problem-solving, strategic perspective, and teambuilding

- Ability to build trusted working relationships and coordinate effectively across all areas of the company.

- Advanced Microsoft Excel skills and proficiency in Word, Outlook, and PowerPoint; RailConnect, TMS, RMS, or comparable railroad commercial and revenue systems experience preferred.

REQUIRED EDUCATION AND/OR CREDENTIALS:

- Bachelor's degree in business, marketing, finance, analytics, or a related field, or equivalent relevant railroad experience, strongly preferred; three to five years of applicable experience preferred.

Employment Requirements:

- Pre-employment physical, hearing, and vision medical review

- May be subject to federally mandated drug and alcohol testing including pre-employment drug screening

- Background screening including conflict of interest, criminal, and motor vehicle driving history

Relocation :

Must live within 50 miles of assigned location or be willing to relocate. Relocation assistance available for this position.

This position is employed by the specific entity set forth in the job posting.

Genesee & Wyoming and its subsidiary companies do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other protected status under federal, state or local laws.