About this role
🚀 Join Cooltra! We’re looking for a City Manager in Brussels 🌟
Do you want to lead the launch of a new e-bike service and build a city operation from the ground up? This is your chance!
Who are we?
Cooltra is a European leader in sustainable mobility 🛵, with shared electric vehicles in cities across Spain, Italy, France, Portugal, the Netherlands and Belgium. Our goal is to make cities cleaner and easier to move around, one ride at a time. Passion, commitment and innovation drive everything we do.
About your role
In 2027 we are launching a large shared e-bike fleet in Brussels. The operation will combine an internal core team, which handles fleet maintenance and oversees operations across the whole city, with specialised field partners for selected on-street tasks.
As City Manager, you’ll own the city end to end: you’ll lead the local team, make sure our partners deliver, run the P&L and represent Cooltra with the city and the regions. You’ll report to the B2C General Manager.
What you’ll do
- Own the city’s results: revenue, contribution margin and costs against budget, plus fleet availability, utilisation and service quality.
- Build and lead the internal core team: hire workshop, fleet maintenance staff and operations supervisors, then coach them and manage their performance.
- Organise fleet maintenance in-house: workshop processes, spare parts, repair turnaround times and fleet health.
- Oversee all operations in the city, in-house and outsourced, making sure the service runs to the same standard everywhere.
- Manage our field partners (battery swaps, on-street collection, rebalancing): set SLAs, check performance and invoices, and decide which tasks stay in-house and which go to partners.
- Lead the e-bike launch: deployment plan, operating zones, parking and hubs, warehouse and workshop setup, and readiness on launch day.
- Build and maintain relationships with the Brussels-Capital Region, the communes and other public stakeholders, including permits, compliance, parking rules and reporting.
- Use data to decide where and when to deploy and operate e-bikes and to adjust pricing, working closely with our central teams (Marketing, Product, Customer Care and Finance).
What you’ll need
- 4+ years in operations or general management, ideally in mobility, logistics or another on-demand business.
- Proven experience leading operational teams on the ground, including hiring, shift planning and performance management.
- Hands-on experience managing suppliers or outsourced operations against KPIs and SLAs.
- Strong analytical skills: you’re comfortable with Excel/Sheets and dashboards, and you understand a P&L.
- Fluent English and French.
Nice to have
- Knowledge of fleet maintenance or workshop operations.
- Experience working with public authorities or in regulated environments.
- Dutch.
Why Cooltra?
- A high-ownership role: lead a city launch and build your team from day one 🚀
- A fast-growing, multicultural and international team, with HQ in Barcelona 🌍
- Competitive package 📈
- Free ride allowance on our e-bikes 🚲
- Flexible working within an operations-driven role.