Train Manager

Hospitality Talents –
Recruitment Agency is currently looking for an hands-on Train Manager to join the team
of our client in Brussels, but with rail connections across Europe.

Our client is a
fast-growing hospitality provider specializing in onboard service for
international passenger rail operations. Their mission is to transform train
journeys into memorable travel experiences by delivering high-quality,
passenger-focused service.

Operating across
international night train routes , they combine operational excellence,
multicultural teamwork, and hospitality standards inspired by aviation and
premium travel environments.

To support their
continued growth, they are currently seeking Train Managers to oversee onboard
operations and lead crew teams.

Role Overview

The Train Manager is
responsible for ensuring the smooth operation of onboard services and
delivering an exceptional passenger experience throughout the journey.

Acting as the
operational leader onboard, you will supervise the crew, coordinate service
delivery, handle passenger needs, and liaise with railway partners to ensure
safe, efficient, and seamless travel.

This role combines
leadership, hospitality excellence, and real-time operational management in a
dynamic international environment.

Key Responsibilities

Crew Leadership &
Coordination

- Prepare crew schedules and conduct
pre-departure briefings
- Assign responsibilities and ensure service
standards are maintained
- Provide guidance, coaching, and active support
during the journey
- Foster teamwork, motivation, and professional
conduct onboard

Passenger Experience & Service Excellence

- Deliver clear onboard announcements and travel
information
- Ensure a warm welcome and high-quality service
throughout the journey
- Handle passenger inquiries, feedback, and
special requests
- Resolve issues and manage sensitive situations
professionally

Operational Coordination

- Liaise with railway operators and service
suppliers
- Manage unexpected situations and ensure
operational continuity
- Ensure safety procedures and service protocols
are respected
- Report to the back office and complete journey
reports after each trip

Requirements

Essential Skills & Competencies

- Natural leader with strong people management
abilities
- Customer-focused with a commitment to service
excellence
- Calm under pressure and confident in
decision-making
- Strong organizational
and multitasking skills
- Excellent communication
and interpersonal abilities
- Able to work independently in a mobile
operational environment

Languages

- Dutch and English
required
- French and/or German are strong assets

Experience & Requirements

- Relevant experience in
hospitality, passenger service, or transport environments
- Experience in rail, aviation, cruise, or
mobile hospitality operations is highly valued
- Based in Belgium or the Netherlands
- Willing to travel and stay away from home 2–4
nights per rotation
- Flexible availability, including nights and
weekends

Benefits

- A unique international
role in a tourism-focused environment
- Opportunity to travel and spend time at
destination locations
- Flexible scheduling aligned with your
availability
- Competitive salary
based on experience
- Travel allowances and daily allowances for
international work
- Hotel accommodation and meal allowances
provided
- A supportive, experienced, and close-knit team

Why Join?

This is an exciting
opportunity for hospitality professionals who thrive in dynamic environments
and enjoy combining leadership, travel, and customer experience.

If you are passionate
about service excellence and ready to take responsibility in a unique onboard
setting, this role offers a rewarding and distinctive career path.