VFS & DHA Submission and Collection Partner

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

The VFS & DHA Submission and Collection Partner position is responsible for managing in-person submissions, collections, and follow-ups with the Department of Home Affairs (DHA), VFS Global, Embassies, and other relevant authorities. The role requires a highly organized and detail-oriented individual who can confidently engage with clients, represent the company in professional environments, and ensure that all documentation is handled with accuracy, confidentiality, and care. Acting as a vital link between clients, consultants, and government entities, the successful candidate contributes directly to service excellence and client satisfaction.

As our VFS & DHA Submission and Collection Partner you will be required to:

- Accompanying clients to appointments at Home Affairs, Embassies, VFS or other submission centers in Cape Town

- Submission of applications on behalf of clients to Home Affairs, Embassies, VFS or other submission centers in Cape Town

- Collection of application outcomes with or on behalf of clients from Home Affairs, Embassies, VFS or other submission centers in Cape Town

- Occasional collection or delivery of passports or documents to / from clients’ office or residential address.

- If required, attending at Home Affairs, Embassies, VFS, other submission centers or government agencies for follow ups on applications.

- Friendly and professional communication with clients throughout these processes.

- Maintaining a close liaison with the immigration consultant responsible for the application.

- Tracking of pending visa applications and communicating updates to the client as per agreement

- Sending out client surveys and tracking results

To apply for this role, you should possess the following skills, experience and qualifications:

- Previous experience in immigration services, visa processing, client services, or an administrative/logistics role (advantageous)

- Practical familiarity with DHA, VFS Global, and Embassy procedures in Cape Town is strongly preferred

- Proven ability to manage in-person client interactions in professional and sometimes high-pressure environments

- Strong organizational skills with the ability to track multiple applications and maintain accurate records

- Experience in managing document handling, including secure collection and delivery of passports and sensitive information

- Ability to conduct follow-ups with government authorities and navigate administrative processes effectively

- Excellent verbal and written communication skills, with the ability to engage professionally with clients and stakeholders

- Demonstrated ability to provide consistent client updates and manage expectations regarding timelines

- Proficiency in Microsoft Office (particularly Outlook and Excel for tracking and reporting)

- Ability to work independently, take initiative, and remain reliable in a role requiring external travel and minimal supervision

- Willingness and ability to travel within Cape Town as required

This role is an in-office position based at our Cape Town , South Africa offices

In return, you will work for a supportive, employee-focused organization that encourages staff to achieve a work-life balance, teamwork, and communication on a global scale with other offices.

If you feel that you meet our requirements, we look forward to hearing from you asap!