About this role
As the Customer Support Admin Supervisor, you will be responsible for supervising the Customer Admin Support department, ensuring that service levels are met and exceeded, contacts are recorded for reporting purposes, and that contact quality is of a high standard. You will also, supervise your own group of Customer Support Admins, meeting monthly to review team, grading calls, coaching, and setting targets for improvement.
- Excellent verbal and written communication skills
- Availability to work nights, holidays, and weekends
- Ability to multitask
- Gives quick and effective speed of service
- Knowledge of State and Federal rules and regulations
- Able to handle complaints and difficult situations in a calm and patient manner
- Ensure high standards, show initiative, proactivity, and professionalism
- Flexibility to perform different tasks and follow procedures correctly
- Has the drive and enthusiasm for personal development
- Must be able to work independently with minimal supervision
- Must be confident in one's ability to assess situations and make informed decisions
- Ability to manage a diverse range of activities and effectively prioritize responsibilities
Physical Requirements:
- Must be able to sit for extended periods
- Must be able to sit, type and talk on the pho