About this role
As an iCasino Support Agent, you’ll play a pivotal role in delivering exceptional customer experiences by managing and resolving inbound iCasino cases with precision and care. You’ll ensure every customer interaction is accurately documented and meets our high standards of quality and professionalism.
In this dynamic position, you’ll also serve as the primary liaison for iCasino-related inquiries originating outside the Customer Support department. This includes collaborating with cross-functional teams such as Executive Leadership, Marketing, Compliance, and Regulatory Affairs to address and resolve complex cases efficiently and effectively.
- Customer Support, iGaming, technical experience
- Must be able to work independently with minimal supervision
- Excellent verbal and written communication skills
- Must be available to work nights, holidays, and weekends
- Ability to multitask
- Gives quick and effective speed of service
- Able to handle complaints and challenging situations in a calm and patient manner
- Maintain high standards, show initiative, proactivity, and professionalism
- Flexibility to perform different tasks and follow procedures correctly
- Has the drive and enthusiasm for personal development
- Must be confident in one’s ability to assess situations and make informed decisions
- Ability to manage a diverse range of activities and effectively prioritize responsibilities
- Ability to obtain and/or be eligible for work authorization, regulatory licensing (where applicable)
ADDITONAL REQUIREMENTS
- Must be able to sit for extended periods
- Must be able to type and talk on the phone for extended periods