About this role
Divine is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business for over 20 years, servicing Marin County. We provide a great environment and culture focused on growth, development, and retention. As we continue to expand, we seek a dynamic Operations Manager to lead our teams and uphold our mission of excellence.
Were not just hiring another technician — were looking for someone who can elevate our team and our customer experience
What Were Looking For
- ServiceTitan Knowledge - Familiarity with ServiceTitan software is strongly preferred. From creating estimates and presenting options to processing invoices and capturing customer notes, efficiency and accuracy in ServiceTitan is a critical part of this role.
- High-Level Electrical Technical Skills - This role requires a proven ability to perform quality electrical installations, repairs, and troubleshooting. The right candidate can confidently take on complex projects, ensure code compliance, and complete work to the highest professional standard.
- Customer-Focused Mindset - Our Service Technicians are the face of the company . Were looking for someone who not only delivers excellent technical work but also knows how to communicate solutions clearly , provide top-tier customer service , and build lasting trust with clients.
- Culture Fit - Technical skills are vital, but we place an even greater emphasis on character and teamwork . Were seeking someone who embodies our core values — professionalism, integrity, accountability, and a commitment to growth. A positive, collaborative attitude is key to thriving on our team.
Qualifications
- Perform high-quality repairs and installations with minimal call-backs.
- Present options and recommendations that provide the best solutions for the customer.
- Maintain strong communication with the office, team members, and clients.
- Represent the company with professionalism, punctuality, and pride.
- Support the growth of the department through both technical expertise and add-on sales.
- Paperwork & Engineering Accuracy: Complete all project documentation, material lists, and system designs with precision to ensure seamless execution and compliance.
- Turnover Excellence: Deliver thorough and accurate turnovers for installation crews, ensuring all project details are clearly communicated and customers feel confident about next steps