Service Manager - Plumbing

Black Diamond Experts is a proud and growing local Utah based residential service company. Our strengths are Electrical, Plumbing, and HVAC. Our goal is to continue dominating Utahs market by servicing the Wasatch Front while maintaining a happy and loyal customer base. Our priority is taking care of our employees who are our biggest assets.

As a Plumbing Service Manager , you'll oversee daily operations for the service department, coaching technicians and stepping in on complex diagnostic situations when your team needs backup. You'll keep the department running efficiently while making sure every job meets code and every customer walks away satisfied.

Key Responsibilities
Lead, coach, mentor, recruit, and train plumbing service technicians, conducting team meetings, ride-alongs, and coaching sessions
Oversee scheduling, routing, and daily assignments, coordinating with dispatch on parts and recall tracking
Provide technical support and guidance for complex diagnostic and repair situations
Ensure technicians process payments, use required PPE, and comply with plumbing codes and safety standards
Handle escalated customer concerns and review technician recommendations, estimates, and invoices for accuracy
Monitor performance metrics, departmental profitability, and job costing, preparing reports and recommendations for leadership

We Offer
Weekly pay with incentives and bonuses
401(k) retirement with company match
Holiday pay, vacation pay, & paid time off
Company events & parties
Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance

Qualifications

Education
High school diploma or equivalent required
Associate's or Bachelor's degree in Business, Management, or related field preferred

Experience
5+ years of plumbing service experience, with at least 2 years in a leadership or supervisory role
Journeyman or Master Plumbing license preferred (may vary by state)

Licenses/Certifications
Valid driver's license with clean driving record required

Knowledge, Skills, and Abilities
Strong technical knowledge of plumbing systems, diagnostics, and repair practices
Proven leadership, coaching, and team development skills
Excellent communication, customer service, and problem-solving abilities
Proficiency with ServiceTitan or similar field/service management software preferred

Physical Demands and Conditions
Occasional lifting up to 50 lbs, bending, kneeling, and working in confined spaces during field support

Work Environment/Travel
Primarily office-based with frequent field visits and technician ride-alongs
May require evenings, weekends, or overtime to meet customer and operational needs

Ability to pass background check and drug screening