About this role
BASIC PURPOSE : Perform duties of Bellperson, assisting guests upon check-in and check-out and as needed.
ESSENTIAL FUNCTIONS :
1. Show guests to room assisting them with their luggage. (45%)
2. Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions. (15%)
3. Check luggage for hotel guests both for day and overnight. (15%)
4. Maintain the designated stations in the lobby, standing alert to be easily summoned for fronts. (5%)
5. Open doors while guests are being greeted in a friendly and courteous manner. (5%)
6. Maintain the cleanliness of the bellstand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests. (3%)
7. Post the daily events board and entertainment board in the lobby. (3%)
8. Maintain an open communication line through all shifts by proper use of intershift log. (2%)
9. Deliver messages and valet to guest rooms. (2%)
NON-ESSENTIAL FUNCTIONS : (5%)
1. Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.
2. May perform the duties of a valet.
3. Assist front desk with key inventory twice weekly.
Qualifications
Education: High School Education or equivalent experience
Experience: Customer Contact Experience preferred.
Skills and Abilities: Ability to communicate with guests, respond to questions, knowledge of hotel services, local area events and activities. Ability to drive vans, limousines and automobiles and an excellent driving record as verified by a Motor Vehicle Report preferred. Second language may be desired.
No. of employees supervised: None
Travel required: Local travel as needed
Hours Required: Scheduled days and times may vary based on need.
Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.
Must be able to lift up to 60 lbs and push or pull a minimum of 120 lbs of various sizes of luggage, packages, coolers and boxes
No Lifting/Pushing/Pulling/Carrying Required.
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Bending/Kneeling Describe the type(s) of required bending and/or kneeling to include when, why and how often.
Must be able to bend to lift luggage, packages, coolers and/or boxes that weigh up to 60 lbs.
No Bending/Kneeling Required.
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Mobility Describe the type(s) of mobility required to include distances and % of time involved.
Continually walking, standing, lifting or pulling, 90 to 95% of time, large step into van.
Stationary Position
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Continuous Standing Describe the reasons to include time period and frequency.
Continuous standing 95% of time.
No Continuous Standing Required.
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Climbing Stairs: Up to approx. 120 steps 10 % of 8 hr shft (time period)
Ladders: Up to approx. feet % of (time period)
No Climbing Required.
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Driving Describe type of vehicle, distances, % of time involved and frequency.
Must be able to drive a minimum of 150 miles per day at various times of day on an as needed basis.
No Driving Required.
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Work Environment Inside: 80 % of 8 hr shift
(time period)
Outside: 20 % of 8 hr shift
(time period)
Describe any abnormal temperature exposures:
Hearing X Critical Moderate Minimal
Explain: Due to driving to be aware of all obstacles
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Vision X Critical Moderate Minimal
Explain: Due to driving to be aware of all obstacles
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Speech Critical X Moderate Minimal
Explain: Communication with Guests
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Literacy X Critical Moderate Minimal
Explain: Comprehend and communicate directions and hotel events
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Chemicals/Agents Describe any chemicals/agents to include what they are, warnings and frequency of use.
Brass/glass cleaner 2% of 8 hr shift. No special handling required.
No Chemicals/Agents Used.
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Protective Clothing Type: Back support & safety shoes
Approx. 100 % of 8 hr shift
(time period)
None Required.
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Equipment Operation List type of equipment and frequency of use.
Van/Truck 20% of 8 hr. shift. Copier, CRT, PBX Equipment 10-20%.
None Required.
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Other Considerations
X None.
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Additional Information