About this role
BASIC PURPOSE : Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly,
courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.
What you will be doing:
- Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
- Check station before, during and after shift for proper set-up and cleanliness.
- Record the details of the order from the guests, repeating the order to the guests to check for accuracy.
- Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
- When complete, retrieve order from kitchen, confirm its accuracy, and deliver to guests along with appropriate condiments.
- Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
- Replenish beverages as necessary and check with guests for overall satisfaction.
- Market and serve upon request any desert items or specialty coffees.
- Supplement the bus help in clearing and resettling the tables.
- Perform all assigned side work to include replenishing condiments and restocking.
- Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
- Present the check to guest promptly.
- Adheres to all company policies and procedures.
- Follows safety and security procedures and rules.
- Knows department fire prevention and emergency procedures.
- Utilizes protective equipment.
- Reports unsafe conditions to supervisor/manager.
- Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.
- Provides for a safe work environment by following all safety and security procedures and rules.
- All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
- Perform any related duties as requested by supervisor/manager.
- Assists other Restaurant Personnel when need.
Requirements:
- Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
- Hold a current Food Handler certification and TABC or ability to obtain within 30 days
- Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
- Knowledge of the appropriate table settings and service ware.
- Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
- Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
- Ability to remember, recite and promote the variety of menu items.
- Ability to operate beverage equipment, e.g., coffee maker.
Qualifications
- Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
- Hold a current Food Handler certification and TABC or ability to obtain within 30 days
- Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
- Knowledge of the appropriate table settings and service ware.
- Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
- Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
- Ability to remember, recite and promote the variety of menu items.
- Ability to operate beverage equipment, e.g., coffee maker.