About this role
The Coordinator Customer Service Booking acts as the entry point for key customer accounts, overseeing the entire shipment lifecycle from booking through delivery. This role ensures compliance with Hapag-Lloyd policies, manages documentation, resolves customer inquiries, and collaborates with internal departments and global offices to guarantee smooth and accurate cargo movement.
- University degree or equivalent
- Minimum 2 years experience in the maritime industry or related field
- Excellent written and spoken English and French
- Proficiency with Microsoft Office applications
- Strong teamwork and adherence to guidelines
- Ability to handle customer requests efficiently and professionally
- Quick learner, receptive to new ideas
- Strong communication and problem‑solving skills
- Detail‑oriented with accurate documentation handling
- Ability to work in a fast‑paced, global environment