SBA Operations Analyst

Job Summary:
A Small Business Administration (SBA) Operations Analyst should demonstrate commitment to delivering distinctive service. This position will be responsible for managing a portfolio of clients and development of new business through solicitation of identified qualified prospects for government guaranteed lending. Through this process, the SBA Operations Analyst will become the primary financial advisor for a portfolio of clients which will include business entities, business owners, and individuals who are consistent with Pinnacle's market segmentation as well as assist other Pinnacle Advisors with pre-completion of the lending process for their specific transactions.

Job Duties and Responsibilities:

- Provide distinctive service to clients and prospects, in person and over the telephone. Respond to client inquiries and satisfactorily resolve client issues. Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings). Perform required reporting of the SBA loan portfolio and monitor portfolio for accuracy. Be the subject matter expert for completion and submission of the 1502 report; work independently and use discretion in all reporting matters to the SBA agency. Errors are cleared through the SBA 1502 dashboard. Reconcile monthly SBA monitored General Ledger Accounts. Ensure accuracy and completeness regarding accounting of loan fees and collected deposits. Upload completed reconciliations to Skystem monthly. Perform the boarding of all new loans and updating of data for existing loans in PCFS Loan Manager. Process all loan payments, keeping the payment log current and the Due to Participate GL balanced with the Guidehouse (Fiscal Transfer Agent) DDA. Ensure online banking payment reports are pulled and all ACH payments are processed daily. Process all loan payoffs, note modifications, and deferrals; send necessary payments to SBA via 172 accurately and timely. Complete and submit the monthly PPP 1502 report. Assist SBA Operations Manager with special projects and as back-up for loan sale activities, as needed. Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate.
- Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
- Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate.
- Assist other team members as needed to ensure delivery of distinctive service.
- Performs other related duties as required

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Minimum Education: Bachelor's degree is required -- finance or business-related field such as Economics, Accounting/Finance, and Business Administration preferred.
Minimum Experience: Minimum of 10 years' experience in banking/financial services.
Required Knowledge, Skills & Abilities: Proficient in Microsoft Office (Word, Excel, and PowerPoint) or related software. Broad knowledge of bank products/services and consumer and commercial loan documentation. Knowledge of SBA Standard Operating Procedures (SOP) and USDA program parameters. Knowledge of federal and state banking regulations and compliance requirements as it relates to aspects of lending and loan transaction processing including any internal audit requirements. Excellent interpersonal skills, including verbal and written communication skills. Effective analytical ability with a strong attention to detail. Ability to work in a fast-paced environment and work well under pressure with a high degree of accuracy. Ability to adapt to a changing environment, work independently, and handle multiple priorities. Excellent client service skills. Tact and diplomacy in dealing with both clients and team members. The physical activities of this job include but are not limited to the ability to stand and sit for prolonged periods of time, use of manual dexterity, verbal communication, visual acuity, repetitive motion, and the ability to hear. Often long periods of mental concentration are required. Other activities are the ability to bend, climb, balance, stoop, kneel, crouch, reach, walk, push, pull, lift, and grasp.