About this role
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
About Us
MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank’s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.
The Group aims to be the world’s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges.
For more information, visit https://www.mufg.jp/english
MUFG Global Service Private Limited
Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific
About the Role
Purpose of Role
The role is responsible for leading end-to-end payroll operations, statutory compliance and benefits administration, ensuring accurate, timely and compliant service delivery. The incumbent will establish strong governance and controls, maintain audit readiness, manage service providers, support regulatory and policy implementation, and drive continuous improvement across the function.
MUFG Global Service Private Limited
Job Description | Human Resources Central Services
Main Responsibilities
1. Payroll Operations
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Lead the end-to-end monthly payroll process, including input governance, validation, approvals, processing, reconciliation and salary disbursement.
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Ensure payroll accuracy, completeness and adherence to the approved payroll calendar and cut-off timelines.
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Oversee variable pay, reimbursements, deductions, leave impacts, tax adjustments, arrears and full-and-final settlements.
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Maintain maker-checker controls, payroll checklists, exception tracking and approval evidence.
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Partner with Finance for payroll accounting, funding, general ledger reconciliation and closure of payroll variances.
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Ensure employee payroll queries and escalations are resolved within agreed service levels.
2. Statutory Compliance
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Lead compliance for applicable employment-related statutes, including Provident Fund, ESI, Professional Tax, Labour Welfare Fund, income-tax withholding and other relevant obligations.
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Ensure accurate and timely statutory payments, returns, reconciliations and maintenance of required records.
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Maintain a statutory compliance calendar with ownership, review controls and escalation for potential delays.
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Monitor regulatory developments, assess operational impact and coordinate implementation with Legal, Compliance, Tax, Finance and HR stakeholders.
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Coordinate responses to statutory authorities, inspections, notices and compliance queries.
3. Benefits Administration
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Lead administration of employee benefit programs, including insurance, retirement-related benefits.
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Oversee enrolment, life-event changes, claims support, premium and membership reconciliations, renewals and communications.
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Partner with brokers, insurers and benefit administrators for effective service delivery and issue resolution.
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Monitor utilization, service performance and employee feedback, and provide insights for program review.
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Ensure eligibility rules and employee data are administered in line with approved policies and controls.
4. Governance, Risk and Audit
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Maintain SOPs, process maps, control checklists, risk registers, approval matrices and evidence repositories.
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Lead internal, statutory and external audit support and ensure timely closure of observations.
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Identify control gaps, perform root-cause analysis and implement sustainable remediation.
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Maintain confidentiality, data privacy and access controls for payroll and benefits information.
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Provide dashboards covering service delivery, compliance, exceptions, risks and vendor performance.
5. Vendor and Stakeholder Management
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Manage payroll providers, statutory consultants, insurance brokers, insurers and benefit providers against contracts and service levels.
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Conduct service reviews and track incidents, recurring issues, corrective actions and closure.
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Collaborate with HR Business Partners, Finance, Tax, Legal, Compliance, Procurement and Technology.
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Ensure timely communication of payroll, statutory and benefits-related changes.
6. Process Improvement and Technology
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Identify opportunities to standardize, simplify and automate processes.
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Partner with Workday and technology teams to improve data quality, controls, integrations, reporting and employee experience.
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Lead or support implementations, user acceptance testing, change management and stabilization.
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Use trend analysis to strengthen governance and support management decisions.
MUFG Global Service Private Limited
Job Description | Human Resources Central Services
7. Team Leadership
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Lead, coach and develop team members across payroll, compliance and benefits administration.
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Define responsibilities, service standards, review mechanisms and development priorities.
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Promote ownership, collaboration, customer focus, risk awareness and continuous improvement.
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Ensure process documentation, knowledge transfer and business continuity coverage.
Candidate Profile
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Bachelor’s degree in Human Resources, Commerce, Finance, Business Administration or a related discipline.
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12–15 years of relevant experience in payroll, statutory compliance, benefits administration or HR operations, including leadership of teams or critical workstreams.
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Strong working knowledge of Indian payroll practices, employment-related statutory compliance and benefits administration.
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Experience in a Global Capability Centre, banking captive or large, complex organization is preferred.
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Experience with Workday or a comparable HR platform, payroll applications and Microsoft Office tools.
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Demonstrated experience in audit management, vendor governance, stakeholder management and process improvement.
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Strong analytical, problem-solving, documentation and communication skills.
Key Competencies • Payroll Governance and Controls • Statutory Compliance • Benefits Administration • Audit and Risk Management • Vendor Governance • Stakeholder Management • Data Analysis and Reporting • Process Excellence and Automation • People Leadership • Problem Solving and Decision Making
Equal Opportunity Employer
The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, color, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by the applicable laws.
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.