Client Success Administrator Intern

Description

Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you.

Propio’s Summer Internship Program is an nine+ week experience that offers students the opportunity to engage in real-world client work while receiving mentorship from industry-leading professionals. As an intern, you’ll make meaningful contributions from day one because we believe you are the future of our business.

Program Benefits:

- Onsite experience that promotes hands-on learning, team engagement, and a deeper understanding of our company culture
- Competitive hourly pay
- One-on-one mentorship with experienced professionals
- Ongoing learning and development
- Networking opportunities and social events with peers and professionals
- Potential for full-time employment upon graduation

Position Overview
The Client Success Administrator Intern supports the Client Success team by assisting with operational, reporting, billing, and administrative functions that contribute to an exceptional client experience. This role provides hands-on exposure to client lifecycle management, data analysis, quality assurance, billing operations, and cross-functional collaboration. The intern will work closely with Client Success Administrators and other departments to support client accounts, maintain accurate records, analyze operational data, and identify opportunities for process improvement.

The ideal candidate is detail-oriented, eager to learn, and interested in developing a foundational understanding of client success operations in a fast-paced environment. Through mentorship and practical experience, the intern will gain exposure to client support processes, reporting tools, business operations, and service delivery best practices.

Responsibilities:

- Support client account administration by maintaining accurate records, validating data, and updating internal systems.
- Assist with billing reviews, reconciliations, and quality assurance audits to ensure operational accuracy.
- Prepare and analyze reports related to client activity, service performance, and account trends.
- Collaborate with cross-functional teams to research and resolve client inquiries and operational issues.
- Document processes, maintain team resources, and identify opportunities to improve efficiency and service delivery.

Requirements

Qualifications:

- Currently pursuing a degree in Operations Management, Data Analytics, Finance, or a related field
- Minimum of a 3.0 GPA strongly preferred
- Active involvement in campus, community, or other volunteer activities and/or organizations preferred
- Strong written and verbal communication skills
- High level of confidentiality and professionalism
- Excellent attention to detail and organizational skills
- Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Interest in learning and contributing to a variety of Client Success functions
- Prior internship or office experience a plus, but not required
- Candidates must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status

What you’ll Gain

- Exposure to real-world client processes and systems
- Experience working with cross-functional teams
- Mentorship and support from industry leading Client Success professionals
- Opportunities to make meaningful contributions to organizational projects
- A stronger understanding of career paths within Client Success

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.