About this role
JOB SUMMARY
Under the general supervision of the REBOUND Property Manager, the REBOUND Leasing Specialist is responsible for marketing and leasing available rental properties and supporting the overall occupancy and financial performance of the REBOUND rental portfolio. The Leasing Specialist serves as a key representative of the property and is expected to maintain a professional, welcoming, and service-oriented environment. Key responsibilities include tenant screening, lease agreements, rent collection, maintenance coordination, and tenant relations. Collaboration with staff and residents is essential, as well as engaging with variance agencies, including but not limited to the Louisville Metro Housing Authority, Louisville Metro Government, US Dept HUD, the Louisville Affordable Housing Trust Fund, Kentucky Housing Corporation, and other compliance organizations.
DUTIES AND RESPONSIBILITIES
As a facilitator, collaborator, and partner, the Leasing Specialist will perform the following duties:
INTERNAL MANAGEMENT
- Maintain all properties at 95% or higher Occupancy Rate.
- Provide compliance with all regulations for all REBOUND-owned and managed properties as required by all regulatory agencies.
- Greet and assist prospective residents in a professional and friendly manner.
- Respond promptly to leasing inquiries by phone, email, website, and in person.
- Conduct property tours and showcase available apartment homes and community amenities.
- Explain rental rates, lease terms, application requirements, property policies, and community features.
- Process documentation for all lease violations/evictions.
- Process rental applications and required documentation in accordance with company policies and applicable laws.
- Follow established screening and qualification guidelines.
- Prepare lease agreements and related documentation for execution.
- Maintain accurate leasing records and update applicant and resident information in the property management system.
- Follow up with prospective residents to encourage applications and maximize leasing opportunities.
- Assist with achieving property occupancy and leasing goals.
- Coordinate move-in appointments and provide new residents with information regarding the property and community.
- Assist with renewals and resident retention efforts.
- Maintain knowledge of Fair Housing requirements and comply with all applicable federal, state, and local laws.
RESIDENT RELATIONS
- Maintain professional relationships with residents, vendors, prospects, and team members.
- Respond to residents within 24 hours and document complaints and resolutions (unless over the weekend).
- Communicate all serious problems and make recommendations to the REBOUND Property Manager.
- Maintain a clean, organized, and professional leasing office and model units.
- Assist with marketing activities, resident events, outreach, and other initiatives designed to increase occupancy.
- Maintain confidentiality of applicant and resident information.
OTHER DUTIES
- Obtain and maintain all relevant training/certifications to ensure REBOUND complies with local, state, and federal property management regulations.
- Manage eviction workflow and represent REBOUND Inc. in eviction court and mediation.
- Manage collection workflow for past residents (collection agencies).
- Follow up with necessary actions as appropriate.
- Other duties as assigned. This job description intends to represent this positions major duties and responsibilities. Incumbents will occasionally be requested to perform job-related tasks other than those in this job description to meet REBOUND Inc.s goals and objectives.
Qualifications
KNOWLEDGE, SKILLS, AND ABILITIES
- 5 years of progressively responsible experience in leasing, property management, sales, or customer service preferred.
- Knowledge of Tax Credits, HOME, Section 8, Fair Housing, and Department of Housing (HUD) regulations and programs highly preferred.
- Strong verbal and written communication skills.
- Professional appearance and positive attitude.
- Strong organizational and time-management skills.
- Ability to work independently and as part of a team.
- Ability to effectively communicate with people from diverse backgrounds.
- Basic computer skills and ability to learn property management software.
- Strong attention to detail and follow-through.
- Ability to handle multiple priorities in a fast-paced environment.
- Proficient in Google Suite tools: Gmail, Calendar, Drive, Docs, Sheets, Slides, Forms and property management software.
- Must be available evenings and weekends for program and agency-related activities.
- Willing to undergo a background check in accordance with local law/regulations.
- A valid drivers license and reliable transportation are required.
EDUCATION AND/OR EXPERIENCE
- Bachelors Degree, a combination of education, training, and experience that results in demonstrated competency to perform the work, may be substituted.
- Three plus years of relevant property management or similar experience.
- Knowledgeable of Kentuckys property management laws and real estate sales.
- Housing management certification, i.e. CPM, PHM.