RMA Technician

OTK NetworkRound Rock, TexasOn-siteFull-timeJunior, 1–2 yearsListed 1 hour ago

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About this role

Schedule: Monday through Friday from 9am-5pm with a 1-hour paid lunch break

Job Duties:

- Inspect computers and their components for physical damage, missing parts, or defects before making any physical repairs

- Follow PC troubleshooting guidelines

- Document all troubleshooting steps, repairs, and updates in the applicable software

- Perform repairs on PCs

- Flash BIOS/firmware updates to the most up-to-date revisions where applicable

- Maintain a clean, organized, and hazard-free workstation

- Perform additional related duties, as assigned

Required Skills/Abilities:

- Ability to flex between independent and team-oriented tasks

- Strong attention to detail, problem-solving, and organizational skills

- Interpersonal ability

- Team-oriented

- Disciplined, independent workflow

- Proactive critical thinking

- Adaptability

Education and Experience:

- High school diploma or equivalent

- 1-3 years of experience in a similar role

- Knowledge of gaming PCs

Physical Demands:

- Must possess mobility to work in a standard warehouse setting; vision to read printed materials and a computer screen; hearing and speech to communicate in person; finger dexterity to access, enter, and retrieve computer data

- Able to lift, carry, push, and pull materials and objects weighing up to 50lbs and heavier weights with the proper equipment

- Able to stand for the duration of the shift

- Able to bend, reach, stoop, kneel, and climb to perform work

Comprehensive benefits package including:

- Paid vacation time, sick time, and holidays

- Company-paid medical, dental, vision, and disability insurance

- 401k plan with match

- Wellness plan