About this role

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Are you ready to take your leadership skills to the next level and make a significant impact through technological innovation and service delivery excellence? As a Squad Leader , you will direct a team of highly skilled infrastructure engineers, entrusted with managing critical client operations, service layers, and pioneering initiatives that chart the future of Kyndryl.

Your role extends beyond traditional leadership. You will be the go-to technical leader in your domain—guiding, motivating, and providing hands-on technical support to your squad. You will oversee operational shifts, guarantee strict SLA compliance for client platforms, and collaborate closely with cross-functional teams to ensure seamless and effective day-to-day operations.

Key Responsibilities

- Squad Leadership & Technical Guidance: Direct, motivate, and mentor a team of engineers, providing hands-on technical support and fostering a collaborative, high-performance work environment.
- Operational & SLA Management: Oversee client operational shifts, manage service layers, and ensure strict compliance with Service Level Agreements (SLAs) to guarantee high availability and operational effectiveness.
- Incident Escalation & Operational Continuity: Serve as the primary escalation point for complex technical issues, ensuring rapid resolution and platform stability across client environments.
- Agile Delivery & Process Optimization: Run Agile ceremonies, manage backlogs, optimize operational workflows, and drive continuous improvement in service delivery.
- Domain Ownership: Maintain end-to-end ownership of the technology stack and service layer, translating business needs into reliable operational [email protected]

Who You Are

You are a strong technical leader with a passion for operational excellence and team management. Equally as important, you have:

Growth Mindset: Keen to drive your own personal, technical, and professional development.

Customer Focus: Dedicated to prioritizing client success, operational stability, and SLA performance.

Availability & Leadership Presence: High ownership, availability for operational criticalities, and a clear leadership mindset to guide teams under operational pressure.

Required Skills & Experience:

- Professional Experience: 3 to 5 years of experience leading technical teams in IT Services, Technology Consulting, or Managed Services companies.
- Technical Domain Expertise: Strong hands-on background and technical knowledge in: Linux AdministrationKubernetes & ContainerizationMiddleware Technologies (Service Layer / Middleware operations)
- Team Leadership & Operational Governance: Proven experience directing engineering groups, managing operational shifts, and ensuring client SLA compliance.
- Workplace Model: Hybrid work model preferred.
- Language Requirement: English is not required (Spanish proficiency required).

Preferred Skills & Experience:

- Education: Bachelor's degree in Systems Engineering, Computer Science, Telecommunications, or related technical fields.
- Certifications: Linux/Kubernetes certifications, ITIL, CSM, PMP, or other relevant technical/agile credentials.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. Whether you want to advance in Management as a Delivery Partner Executive or pursue a technical path as an Architect —you can find your opportunity here.

Diversity & Inclusion at Kyndryl

At Kyndryl, we focus on ensuring that all Kyndryls feel included, which is why we welcome people from all cultures, backgrounds, experiences, genders, ages, and abilities.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.