CMC Support Coordinator - Maritime

DNV Maritime is seeking a highly organized and customer-focused CMC Support Coordinator to support our Maritime business operations. This role serves as a critical link between customers, project teams, surveyors, invoicing, sales, and operations, ensuring a seamless customer experience from client onboarding through order execution and invoicing support.

The successful candidate will play a key role in customer setup, commercial administration, agreement management, order processing, internal coordination, and system support. This position requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.

This position is located in our DNV offices in Houston, TX, presenting a dynamic hybrid schedule where employees will typically spend three (3) days per week working from the DNV office. Further details regarding role-specific requirements will be shared during the interview process.

What You'll Do:

- S erve as a point of contact for the onboarding process of new clients, system access, and order submission processes.
- Complete and maintain vendor registration forms and support documentation.
- Review customer purchase orders to ensure accuracy and alignment with contractual requirements.
- Prepare customer agreements and pricing schedules.
- Create Internal Order Request Approvals (IORAs) as required.
- Monitor and respond to inquiries received through the various Support mailboxes in a timely and professional manner.
- Assign and validate TAC and plan approval orders when required documentation is available.
- Review and process approval orders for our Engineering team, once all required documents are received

What Is Required:
- High School or Equivalent
- 3+ years of experience in customer service, order management, project coordination, or business operations.
- Experience working with CRM (Salesforce) system.
- Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.
- Ability to work collaboratively with surveyors, engineers, and other team members.
- Excellent Customer Service Skills
- Strong organizational and multitasking skills.
- Excellent English, written and verbal, communication skills.
- High attention to detail and ability to manage complex processes accurately.
- Ability to troubleshoot and resolve client issues promptly and effectively.
- Flexibility to shift resources and priorities based on client needs and input from surveyors and management.
- We conduct a pre-employment background check and drug screen

What Is Preferred:

- Experience working in a maritime, engineering, technical, or professional services environment.

*Immigration-related employment benefits, for example visa sponsorship, are not available for this position*