Manager, Transport Operations

About us

DHL Supply Chain is the world’s leading logistics provider. Combining management and value-added services with our customized, integrated logistics solutions drives resilience, efficiency, improves quality and creates competitive advantage.

Responsibilities

Impact

- Implements operational strategies with direct impact on the objectives within the scope of responsibility

- Understands and drives optimal performance within Transport execution.

- Delivers continuous and unrelenting drive for improvement within our transport operations. Including logical role out strategies to achieve ambitious targets.

Customer / Stakeholder

- Maintaining and enhancing relations with internal stakeholders

- Is accountable to his/her direct superior for the delivery of operational and financial results

- Meets and communicates with internal stakeholders and customers where applicable on a regular basis in order to understand and fulfill their requirements

- Communicates effectively and is unafraid to address customer issues, DHL issues or people orientated issues in an open manner.

- Provides leadership support to his/her operational teams

- Provides support and coordination to peers on the implementation of company policies, programs and initiatives required of his/her involvement

- Leads from the front with having a hands-on management style, which breeds enthusiasm and respect.

Problem Complexity / Process

- Lead the Transport Management System (TMS) & Route Optimizer implementation from an operations perspective. Including the successful roll out and usage of the system.

- Be logical and data driven in understanding problems and developing practical solutions to those problems.

- Coordinates and controls the transport activities in the multiple sites as per responsibility

- Sets KPIs, targets, and goals for monitoring and evaluating operations and cost effectiveness.

- Ensures that appropriate operations-related information is correctly and efficiently stored and processed and made available at all times

- Drives and controls the effective use of the resources in order to stay within an approved budgets

- Ensures that DHL comply with prevailing legal and statutory requirements in all aspects

- Develops a culture of quality, service excellence, and cost consciousness

- Provides managerial controls over the use of all assets and equipment to ensure that they are in good working condition and sufficiently available and ready for use at all times

- Participates in safety committee initiatives - allows and supports staff to participate in safety committees as required.

- Ensures that the employees comply with the rules, regulations, instructions, orders or measures relating to work safety.

- Checks the performances of the place of operations according to the work plan, project or measures on work safety.

- Complies with company HSE policy and procedures.

People - Management

- Understands a drives performance improvement through engaging people.

- Being an empathic leader, understanding the needs of people

- A strong change manager with the ability to “influence” people to want to be involved in the change journey

- Being a guide/coach to develop people in all aspects of their professional career.

- Provides leadership and motivation to all staff within the scope of responsibility

- Ensures the promotion of discipline amongst employees within the scope of responsibility

- Oversees overall people processes within the scope of responsibility to ensure compliance with Human Resource policies

- Manages staffing levels and schedules and assigns work to subordinates

- Coordinates with the HR Department in the recruitment and selection process of managerial positions

- Develops and evaluates performance targets and goals

- Identifies and supports subordinates in training and development needs

- Promotes career development

Requirements

- 5+ years of relevant experience in logistics and transport management.

- Strong understanding of logistics operations.

- Bachelor’s degree or equivalent.

- Good command of English.

- Demonstrated leadership through effective communication and the ability to influence outcomes across multiple locations in the region.

- Strong strategic management and planning skills.

- Strong organizational skills, with the ability to prioritize and perform effectively under pressure.