Station Manager, Guangzhou

Position Overview

We are looking for an experienced and commercially driven leader to join us as Station Manager, Guangzhou . This role will lead and manage the overall performance of Guangzhou station, ensuring the achievement of business growth, operational excellence, financial targets, customer satisfaction, and people development objectives.

Key Responsibilities :

Drive Business Growth and Market Success

- Lead the overall business performance of Guangzhou Station, ensuring alignment with company strategy and growth objectives.
- Develop and execute station business plans that support revenue growth, profitability improvement, and long-term market competitiveness.
- Identify new business opportunities, emerging market trends, and customer needs to drive sustainable growth.
- Partner closely with Sales, Products, and Customer Service teams to expand customer portfolios and strengthen customer retention.
- Support strategic customer engagements and key business development initiatives.

Own Financial Performance

- Take full accountability for station financial performance, including revenue, profitability, productivity, budgeting, cost control, and cash flow management.
- Lead annual planning, forecasting, and business review activities to ensure achievement of financial and operational goals.
- Drive effective resource utilization and productivity improvements while maintaining high service standards.
- Monitor business performance and implement corrective actions to address gaps and improve results.

Deliver Operational Excellence

- Oversee end-to-end freight forwarding operations across Guangzhou Station.
- Ensure operational processes consistently meet customer expectations, service standards, and business KPIs.
- Drive continuous improvement initiatives to enhance productivity, efficiency, service quality, and operational performance.
- Leverage digital solutions, automation, and shared service capabilities to improve workflows and reduce operational inefficiencies.
- Ensure effective cross-functional collaboration between Operations, Customer Service, Sales, Finance, Customs, and Product teams.

Enhance Customer Experience

- Build and maintain strong relationships with key customers and strategic business partners.
- Act as the senior escalation point for critical customer issues and ensure timely resolution.
- Drive customer satisfaction, loyalty, and service excellence through proactive engagement and performance management.
- Foster a customer-centric culture across both stations.

Ensure Compliance and Governance

- Ensure compliance with customs regulations, trade requirements, company policies, and operational procedures.
- Promote a strong culture of safety, security, ethics, and risk management.
- Maintain effective governance and operational controls to support sustainable business performance.
- Support DHL's sustainability initiatives and GoGreen commitments.

Lead and Develop High-Performing Teams

- Lead, coach, and develop managers, team leaders, and employees across Guangzhou Station.
- Foster a culture of accountability, engagement, collaboration, and continuous improvement.
- Drive performance management, talent development, succession planning, and employee engagement initiatives.
- Build organizational capabilities that support current and future business needs.

Requirements & Qualifications:

- Bachelor's degree or above.
- At least 8 years of experience in freight forwarding, logistics, or supply chain management.
- Proven leadership experience managing business operations and cross-functional teams.
- Strong commercial and financial acumen with a track record of driving business growth and profitability.
- Sound knowledge of freight forwarding operations and customer requirements.
- Excellent communication, stakeholder management, and people leadership skills.
- Fluent in English and Chinese.